Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always stood for optimistic femininity. Today, the brand is a global life and style house with handbags, ready-to- wear, jewelry, footwear, gifts, home decor and more. Polished ease, thoughtful details and a modern, sophisticated use of color-Kate Spade New York's founding principles define a unique style synonymous with joy.Kate Spade New York is part of the Tapestry portfolio - a global house of brands powered by optimism, innovation, and inclusivity.Job Title: Senior Store Leader (Manager) Primary Purpose:The successful individual will leverage their proficiency in retail to... Client & Service Expert:- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade. - Development of business driving initiatives that build a repeat business or that attracts a new customer.- Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.- Ensure team is compliant with all clientele standards and thank you note policy.- Ensure all associates complete the sales training program.- Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.Leadership Presence/Steward of Talent:- Achieve financial success through improvement of measurable statistics that positively impact the store performance.- Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.- Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.- Perform annual performance evaluations with quarterly review of employee goals.- Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.- Attend, on average, two annual company management meetings.Building Brand Equity:- Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.- Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.- Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.- Communicate to DL customer feedback and quality issues in order to improve customer service and sales.Operational Excellence:- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.- Conduct regular store meetings to ensure accurate and consistent communication with employees.- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.- Oversee loss prevention policies and procedure to be 100% compliant.The accomplished individual will possess...- Professional sales development and exceptional interpersonal skills- Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base- Ability to analyze selling reports, identify business trends and react quickly to the needs of the business- Comfortable in making decisions and mediating conflict within a team-environment- Proficient in windows-based software such as excel, word and outlookAn outstanding professional will have...- Minimum 3 years management experience in luxury goods or a comparable retail environment- College degree preferred- Prior luxury goods experience preferredPhysical Requirements...- Available to work store schedule, as needed, including evenings and weekends- Standing for extended periods of time- Able to safely lift boxes up to 40 pounds- Comfortable climbing laddersOur Competencies for All Employees- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.- Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.Our Competencies for All People Managers- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finishand be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.- Managerial Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and
Job Title
Senior Store Leader