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The application window is expected to close on November 25, 2025. This job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Note: This is a fully Remote position with a preference for the Raleigh, NC / RTP metro area and/or U.S. Eastern or Central Time Zone locations Meet the Team The Cisco Global Solution Engineering team (dCloud) empowers customers, partners, and Cisco employees to experience Cisco solutions firsthand on our cloud platform, through Customer Proof of Concept (CPoC) labs, training events, and test drives. By providing compelling demonstrations of how Cisco products enhance productivity, we help sales teams expand opportunities and accelerate the sales cycle. We offer a comprehensive, integrated sales-enablement portfolio, including: + Instant & Guided Demos: On-demand videos and interactive experiences with trusted content for learning about our technology. + Scheduled Labs & Workshops: Deep-dive engagements for hands-on experience with our technology. + Expert-Led Engagements: Validation of solutions and proof-of-concepts directly within customer environments. + Pre-Sales Services: Customized templates and content for rapid proposals and RFP responses, aiding customer decision-making. Your Impact As a Data Center & AI Global Demo Engineer you will be instrumental in showcasing Cisco's innovative Data Center and AI technologies. You will design, build, and maintain high-quality demonstrations and lab content accessible via dCloud. This hands-on role demands a blend of technical expertise, automation prowess, and strong communication skills to deliver engaging and effective product experiences that drive sales and customer understanding. Demo Engineering & Development (60%) + Collaborate with internal stakeholders to gather requirements, then design and develop robust demo topologies and use cases. + Develop compelling demo content leveraging proprietary tools, virtual machines, appliances, simulators, and physical hardware. + Optimize demo performance, efficiency, and stability using VMware vCenter, ensuring production-ready content. + Partner with NetOps teams for the installation and maintenance of Cisco hardware within demo environments. + Perform ongoing maintenance and administration of Cisco Data Center and AI product environments. + Drive automation initiatives using Python, Terraform, PowerShell, and REST APIs to streamline demo creation and deployment. + Collaborate with engineering and business teams to create, test, and troubleshoot engaging demo/lab/story guides, enhancing field sales effectiveness and utilization. Platform Design & Documentation (15%) + Ensure all produced demo content is accompanied by intuitive and accurate technical guide for the end-user to understand the value that Cisco delivers in the solution being demonstrated. + Lead the design and documentation of all phases of projects, utilizing standard tools (e.g., Visio, PowerPoint, Jira) to produce clear, comprehensive user guides and project plans. Technical Support & Issue Resolution (10%) + Provide expert technical support to L1/L2 engineers and Program Managers, ensuring demo functionality and availability. + Diagnose, replicate, and resolve technical issues, including remote troubleshooting and implementing fixes. + Proactively recommend preventative measures to on-site support staff to minimize future demonstration disruptions. + Effectively track and manage escalations to resolution. Project Management & Collaboration (10%) + Identify, prioritize, and manage all project-related tasks, effectively communicating goals, objectives, and progress across all levels of the organization Training & Customer Engagement (5%) + Lead technical training labs and presentations for internal and external customers, effectively communicating the business value and technical capabilities of Data Center and AI technologies. + Educate users and guide customers through the evolution from