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Company Overview: Kick off your exciting career in Event Security with Allied Universalu00ae Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyleu2014ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universalu00ae, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement Allied Universal Event Servicesu00ae is seeking a Client Account Manager. The Client Account Manager will be responsible for the strategic and tactical activities in leading an account in the professional sports and large-venue entertainment sector. This position requires a balance of operational leadership, client partnership, and financial acumen to ensure the successful execution and performance of event and venue operations. This position oversees day-to-day operations and event management at an assigned account. The Account Manager builds, improves, and maintains relationships with clients and employees, develops and retains staff, coordinates needed support services, and solves problems to effectively manage account operations. Using a strong understanding of event management principles, this position leads planning, execution, and closeout of events while maintaining compliance with all company policies and procedures. Must have security or crowd management experience working in professional sports, conventions, or large entertainment venues and stadiums. Salary range is $75,000 - $100,000. Relocation assistance offered. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES u2022 Manage major venue operational areas involving crowd management, screening and processing of high-volume fan access, and managing fan-facing areas such as ticketing, ushering, and emergency response. u2022 Ensure client service expectations are met through effective operations planning, execution of policies and procedures, and management of staff and resources. u2022 Deliver high-quality customer service and a superior fan experience while ensuring safety, security, and operational excellence. u2022 Oversee the development and implementation of threat assessments, emergency plans, and security procedures that meet client, league, and ownership expectations. u2022 Partner with internal teams to ensure success in recruiting, onboarding, scheduling, training, staff performance, and risk management. u2022 Utilize and oversee event technologies such as magnetometers, command center systems, threat intelligence and situational awareness platforms, and drone-related applications. u2022 Demonstrate strong financial acumen, including P&L literacy, forecasting, budgeting, and cost-control analysis to drive business results and align performance with financial goals. u2022 Provide data-driven reporting and insights to internal leadership and clients to support continuous improvement and strategic decision-making. u2022 Supervise day-to-day event operations and staffing at assigned client sites. u2022 Manage a team of event supervisors and staff, including hiring, scheduling, payroll, training, coaching, and performance management. u2022 Build and maintain effective relationships with clients and employees while ensuring quality service delivery. u2022 Coordinate support services to achieve or exceed financial and operational goals. u2022 Ensure all required reporting and contract compliance requirements are met. u2022 Communicate regularly with clients to review performance, resolve issues, and ensure satisfaction. u2022 Handle escalated security issues or emergency situations appropriately. u2022 Coordinate and/or conduct site-specific and client-required training in alignment with Allied Universal corporate standards. u2022 Develop and maintain operational procedures and post orders to ensure preparedness for each event. u2022 Manage uniforms, equipment, and supplies for the assigned account, maintaining accurate inventories. u2022 Attend client meetings, security meetings, and event walk-throughs. u2022 Ensure all staff are properly briefed and debriefed for each event. u2022 Promote and enforce grooming, appearance, and conduct standards. u2022 Maintain ongoing communication with direct management regarding client issues, employee performance, guest concerns, and other operational matters. u2022 Create venue deployment maps, show grids, and related documentation for event execution. u2022 Complete and submit all required reports and incident documentation promptly and accurately. u2022 Facilitate timely invoicing of events and collaborate with the Finance Manager to ensure prompt payment and resolution of any billing issues. QUALIFICATIONS u2022 Minimum of three (3) years of progressive experience in event operations, venue management, or client account management, preferably within professional sports or large-scale entertainment venues. u2022 High school diploma or equivalent required. u2022 Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. u2022 Experience in hiring, developing, motivating, and retaining quality staff. u2022 Ability to develop and grow client relationships and partnerships. u2022 Ability to work in a team-oriented management environment with the ability to work independently. u2022 Ability to manage multiple priorities, complex situations, and diverse teams while meeting client requirements. u2022 Demonstrated ability to take initiative, manage multiple competing assignments, and meet deadlines. u2022 Proficiency in Microsoft Office applications and related business software. u2022 Professional, articulate, and able to use sound independent judgment and discretion. u2022 Must be able to work nights, weekends, and holidays as required by event schedules. u2022 Proven ability to lead and manage large, diverse teams in fast-paced, high-profile environments. u2022 Demonstrated proficiency in financial management, including understanding of P&L statements, budget development, and performance metrics. u2022 Strong communication and interpersonal skills with the ability to build and maintain client relationships and manage multiple stakeholders. u2022 Familiarity with emergency preparedness, public safety coordination, and incident command systems. u2022 Advanced organizational, problem-solving, and project management skills. PREFERRED QUALIFICATIONS u2022 Facilities management, military, or law enforcement experience. u2022 Previous payroll, billing, and scheduling experience. u2022 Experience using ABI MasterMind and WinTeam software. u2022 Preferred certifications include FEMA ICS, NCS4 CSSP, or equivalent event safety/security training credentials (or the ability to obtain within six months of hire). BENEFITS u2022 Medical, dental, vision, basic life, AD&D, and disability insurance. u2022 Enrollment in our companyu2019s 401(k) plan, subject to eligibility requirements. u2022 Eight paid holidays annually, five sick days, and four personal days. u2022 Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is paid out only where required by law. Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Allied Universalu00ae is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: Job ID: 2025-1477200 Location: United States-California-Los Angeles Job Category: Management