Job Title

OVERVIEW:The Medical Sales Support Representative Receives telephone calls from Field Sales Consultants (FSCs) and Regional Sales Managers (RSMs) regarding various processes relating to the customer support functions. This position primarily involves providing outstanding customer service to the FSCs regarding orders, returns, account inquiries, and addressing customer concerns on behalf of the FSC.Please note: Candidates for the role should be able to work Monday - Friday, 8:30 AM - 5:00 PM PSTESSENTIAL DUTIES:Receives telephone calls from FSCs to answer inquiries on various issues, including orders, bills, and shipments.Issues return authorizations, credits, and traces customer order teracts with Regional Sales Managers regarding FSC and customer related issues. Evaluate, analyze and resolve FSC concernsMaintains special pricing upon request from the FSCInteracts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availabilityApplies customer credit card payments, spreads unapplied cash and credits as requested by the FSCNotifies FSCs, RSMs and department manager of unusual situations requiring special attentionContacts manufacturers for product information and return authorization for non-stock itemsInitiates changes to and cancellation of orders or backorders upon request and advises FSCAdheres to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignmentsParticipates in special projects, attends sales or departmental meetings as requested and performs other duties as requiredIn addition to the essential duties and responsibilities listed above, all positions are also responsible for:Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including WorldWide Business Standards.Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.QUALIFICATIONS:Specialized Knowledge and Skills:Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolutionAbility to learn applicable computer systemsExperience:One year call center, customer service experience, or comparable experience requiredOther:High school diploma or the equivalent requiredThe posted range for this position is $34,490 - $53,891 annually which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.