Job Title

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Mainly 3 pm to 11 pm and anytime on the weekendMainly 3 pm to 11 pm and anytime on the weekendWelcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card informationManage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsPerform regular bookkeeping duties: make sure hotel guest information is current and correct Connect with the housekeeping department to ensure guest accommodations are readyHandle customer complaints as necessary