Job Title

Seasonal (Seasonal)At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resortsFree or discounted multi-resort dependent season passesFree or discounted IKON pass Discounted golf & fitness center membershipsEmployee childcare rates & discounted seasonal programsRetail + F&B discountsFriends & family ticketsOnsite medical clinicMedical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company matchDiscounted tuition planPaid parental leavePaid sick time, FTO, VacationAdditional perks & benefits for year round employeesPosition Summary The Reservation Specialist serves as the first line of contact for Stratton’s call-in guests. Agents’ primary responsibility is to book products for guests in advance of their upcoming visit, answer inquiries regarding Stratton Mountain Resort products, services, and lodging options and customize vacation packages to fit the needs of the guests, while providing excellent guest service and guidance. Agents work closely with first time visitors and guests with complex requests requiring the agent to have specific resort knowledge and attention to detail. Agents are also often tasked with outbound sales campaigns and other special projects as required. This is a seasonal position and pays $20.00/hour.ESSENTIAL DUTIESinclude the following--other duties may be assigned:Provide customers with quality customer service in a friendly and positive manner.Understand and develop an in-depth knowledge of products offered. These product categories include but are not limited to Lodging, Season Passes, daily tickets, Adult and Child Ski/Ride School, and Resort Events and Activities.Cover a 9-hour shift on phones—sometimes longer during holiday and peak periods. Provide resort, village and local information to the guest. Assess customers’ needs and provide them with the best products and vacation packages available to meet those needs.Perform exceptional follow-up procedures to ensure the guest’s satisfaction.Assist in the resolution of guest complaints, handle all guest concerns and communicate options.Adhere to all departmental and company policies and procedures and participate in all departmental and resort training and development courses.EDUCATION & EXPERIENCE REQUIREMENTS Education: High school diploma, or equivalent, requiredExperience:One-year experience in sales/customer service.QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTSProficient with Microsoft Office and Windows proficiency as well as basic computer skills with the ability to multitaskEffective communication skills, oral & writtenStrong sense of customer service & safety awarenessAble to understand and follow verbal and written instructions.Have a neat & clean appearance in compliance with the company grooming standardsPunctual, able to report at scheduled start timeWork well as part of a team.TRAVEL REQUIREMENTS In order to transition working from home you must be located in Vermont, New Hampshire, or Connecticut.Must attend on-site training for 3-6 weeks.PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer