Job Title

Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.Develop and maintain all filing systems within the departmentDistribute Banquet Event orders (BEO’s) in a timely and efficient mannerEnsure that all information is correctly loaded in DelphiMaintain complete knowledge of hotel services, features, hours of operation and daily eventsRun daily, weekly and monthly reports as neededAssist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …Provide general information: address guests' questions regarding hotel services and policies.Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.Retrieve and distribute departmental mailMake photocopies and process as specifiedProcess all changes to BEO’s and complete BEO change log as neededInsert banquet check numbers into DelphiAssist managers in calling clients for their function guaranteesAttend designated meetings, take minutes, transcribe and distributeAnswer telephone inquiriesAssist managers in calling vendors for specified itemsContinually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all timesComply with any other reasonable tasks requested by management and any reasonable request made by a guestEnsure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sourcesAdditional Duties & Responsibilities:Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely mannerBe responsible for the cleanliness of the immediate work area as well as the general propertyBe attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditionsJewelry is prohibited except for wedding rings and watches and approved earrings for female employees. Male employees may not wear earrings while on dutyDo not sleep on dutyMust subscribe to proper grooming, dress, and uniform standards as set forth by Company policyBe courteous to all guests and fellow associatesMaintain behavior consistent with sexual harassment/hostile work environment policy as dictated in the Employee HandbookCommunicate effectively with peers, management, line and front of the house employeesPractice effective listening: (seek to understand)Performs related duties as requiredTyping 50-60 wpm and strong computer skills required. Salesforce experience preferred.Pleasant disposition and professional appearance.Strong communication skills, accurate cash handling and appointment making skills; ability to multitaskHigh School education or equivalent.Strong Computer Skills required.Must be able to speak, comprehend, read, and write EnglishMust have strong customer service skillsMust have ability to implement and uphold service standardsMust have ability to prioritize and organize work assignmentsMust have ability to interact with all associates and resort guestsMust be able to effectively handle stressful, high-pressure situationsMust be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of forceMust be able to stand or walk for long periods of timeCompensation:Base Pay Start Rate: $26.65/Hr.We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!#LI-DNP