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Job Description ABOUT OATH: The City of New Yorku2019s Office of Administrative Trials and Hearings (OATH) is the nationu2019s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the Cityu2019s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers. JOB DESCRIPTION OATHu2019s Clerku2019s Office is seeking a Customer Service Representative to work in our Long Island City Office. This person will interact with members of the community who find themselves at OATH and need information as to how to proceed with summonses they have received. Specific duties include, but are not limited to, the intake, processing, and calendaring of cases, as well as: - Have significant contact with the general public to improve communication between the members of the public appearing at OATH and the agency. - Responding to community inquiries and concerns. - Ensuring that all members of the community appearing at OATH in-person or remotely through telephone or email understand the adjudication process. - Providing case or other information and assistance to members of the community appearing at OATH including call in information. - Investigating and attempting to resolve complaints from the public appearing before OATH. - Review, confirm and ensure accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do. - Assist in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice, and create call in PIN numbers as needed to process telephone hearings. Special Note: Only candidates currently serving in a NYC agency as a permanent Customer Information Representative or who are currently reachable on the NYC civil service list should apply. CUSTOMER INFORMATION REP - 60888 Qualifications 1. A baccalaureate degree from an accredited college or university; or 2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in