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Job#: 3012598Job Description:Job Title: Support Engineer IIDuration: 3 monthsLocation: onsite in Seattle, WAPay Rate: $21 - $31 hourlyu00a0u00a0u00a0Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from our client and its subsidiary employees worldwide. The successful IT Support Associate II will be customer focused and motivated by team success. You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.u00a0- Provide basic technical support to Corporate employees worldwide.- Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with organizational standards.- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.- Follow all standard operating procedures (SOP) through the effective use of knowledge management.- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.- Assist with activities to triage and escalate any system or network outage to reduce downtime.- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.- Adherence to shift schedules and timeliness are key requirements- Willingness to work flexible shifts and scheduling, weekends, and holidaysu00a0Please Note: Candidates will have one site to start but their site might change through the assignmentu00a0EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffingu00ae in Talent Satisfaction in the United States and Great Place to Worku00ae in the United Kingdom and Mexico.Apex Benefits Overview:u00a0Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savi