Job Title

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.Responsible for ensuring that the performance of the Windows system is maintained and operating at maximum levels of productivity and efficiency. This incumbent will also provide end-user support and troubleshooting services.Windows System AdministrationInstall, configure and maintain development, test and production of Window serversInstall, upgrade, support and troubleshoot enterprise applications hosted on Windows ServerAdminister network and data security, including directory, group policy, firewalls, virus protection, and email security and phone systemManage the Active directory and configure security settings or access permissions for groups or individualsSchedule software distributions and installations to minimize user disruption, in order to support time critical release upgrades, to deploy urgent patches, and to maintain current projectsPerform proactive and reactive troubleshooting to effectively identify potential incidents or problemsDevelop trends by monitoring and analyzing incoming calls, problems and support requestsMonitor and evaluate efficiency of software/hardware usage and make recommendationsDiagnose and quickly resolve a wide range of Windows applications, systems and networking problems to help minimize downtimeEnsure server backups and networked user backups are performed on a regular basisReport service improvements implemented and recommend actions to further improve performance and service deliveryDesktop SupportProvide end-user support and resolve problems in a timely mannerPerform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentResponsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers, desktops or notebooks that has authorized access to the networkAssist end-users in determining appropriate software solutions to meet business needs while complying with bank’s policies, procedures and budget constraintsSecurity & Inventory ControlMaintain inventory and documentation for all equipment, software and software licensesReturn defective equipment/parts to maintenance inventory, documents customer repairs, maintain and restock assigned parts inventory to insure proper spare parts levelsAssign users and computers to proper groups in Active DirectoryInstall and configure end-point protection software, virus definitions file on all bank owned computers/laptopsMonitor antivirus software and updates and repair computers infected with spyware, adware and/or virusesMaintain and update security baselines for servers and its softwareComplianceUnderstand, comply with and monitor the activities, if necessary, of all applicable laws and regulationsBachelor's degree requiredMinimum 5 years of system maintenance experienceDemonstrate knowledge in Windows AD, MS Exchange, Endpoint Protection, MS SQL, VMware vSphere, Intel platform server, Enterprise Backup solutionDemonstrate Regulatory and compliance knowledge and financial/ banking industry knowledgeBilingual ability in English and Mandarin requiredUSD $65,000.00 - USD $150,000.00 /Yr.