Job Title

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visitwww.amcor.com|LinkedIn|YouTube4.0PRIMARY DUTIES:4.1Provide direction to assure that suitable and effective supportisprovided by the Customer Technical Service (CTS) group.4.1.1Facilitate support of all requests for CTS engagement and develop alternatives should immediate support not be available.4.1.2Review CTS Representative Trip Reports.4.1.3Assure the team is capable and suitably equipped for performance of functional testing at customer facilities.4.1.4Control costs and monitor budgets in compliance with Amcor objectives.4.1.5Monitor operations to assure CTS Representatives are effectively maintaining a trusted relationship with Amcor's customers.4.1.6 Maintain mentoring program to improve existing skill sets of the domestic CTS team and assist in development of International resources as theyare identified.4.2Work with Suppliers, Customers and Amcoremployees to provide support:4.2.1Maintain customer satisfaction by encouraging the proper use of product with a focus on quality and safety.4.2.2Coordinate resources in support of the diagnosis of customer problems and the generation of adequate information to communicate the opportunities on a plant/corporate level.4.2.3Function in a leadership role during field trials of Amcor packaging to assure suitable communication of the results and next steps.4.2.4Build and maintain relationships with filling and process equipment OEM's.4.2.5Support R&D initiatives through commercialization to generate revenue from innovative products.4.3 Reinforce expectations that within the team, employees are empowered to decline to participate in any potentially unsafe work environment or customer practice. If conditions persist, take aditional action up to and including contacting next level Manager and leave customer site.4.4Domestic travel required is 75% with occasional International travel a possibility.5.0QUALIFICATIONS / EDUCATION REQUIRED:5.110 - 15 years combined education and related experience5.2Strong mechanical aptitude and a working knowledge of quality systems5.3Experience in plastics industry5.4Strong project management and analytical skills with history of delivering solutions5.5Confident, motivated and able to work independently with customers, manufacturing plants and corporate groups5.6Excellent verbal and written communication skills5.7Proficient in Microsoft Office programs (Word/ Excel/ Power Point)6.0PREFERRED SKILLS / EXPERIENCE:6.1University degree with focus on Engineering, Manufacturing, or Quality6.2Plastic packaging design background relating to material handling6.3Prior mechanical experience with customer filling equipment and operations6.4Prior experience in an automated material handling environment6.5Fundamental understanding of statistics6.6Data driven problem solving skills using proven and recognizable techniques6.7Established understanding of food safety practices6.8History of extensive travel7.0RECORDS:7.1Completed Training Records7.2Performance Evaluations1.0PURPOSE:Directthe Customer Technical Service (CTS) Team to provide value added support to Customer and Amcors’spersonnel related to the utilization of Amcor Products and the advancement of Amcor.2.0RESPONSIBILITIES:2.1Support AmcorInitiatives to assure safe working conditions.2.2Respond to any emergency or potential emergency following established procedures.2.3Report any instance of process or product non-conformity.2.4Security diligence: maintain control of key cards to prevent unauthorized entry to facilities by non-Amcor employees.2.5Maintain confidentiality of Customer and Amcor'sinformation.2.6Successfully complete Primary Duties as outlined in 4.0, associated training, and other responsibilities as assigned by Direct Report.2.7Conduct all job duties in accordance with the company’s published policies.3.0AUTHORITIES:3.1Assess working environment and decline to participate in any potentially unsafe work environment or customer practice.Diplomatically notify site representative of unsafe practices.If conditions persist, take additional action up to and including contacting Manager and leave customer site.3.2Initiate action to prevent occurrences of any non-conformity of product or quality systems.3.3Suggest actions for continual improvement to products, processes, or systems and verify the implementation of solutions.Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the 'Know Your Rights: Workplace Discrimination is Illegal' Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information.About AmcorAmcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.