Job Title

What will your job look like?The Member Travel Agent is responsible for sourcing, organizing, booking, tracking, and handling member travel requests for all plans. This role will ensure that all travel needs are met within the constraints of the plan/program and budget.The Member Travel Agent is required to have knowledge of commonly used concepts, software, practices, and procedures within the customer service and hospitality fields, and rely on instructions and pre-established plan and guidelines to perform the functions of the job.Location: Remote (hybrid of 2 days a week if within 40 miles of an MTM office). What you’ll do:Ensure 100% plan and company complianceVerify appointments prior to trip setting per plan requirementsObtain all pertinent prior authorization forms from the health plan(s) for approval/denial of requestEnsure lodging and airfare purchases are made with MTM preferred partners or other reputable vendors that will provide the highest value and cost effectivenessEnsure procurement of travel services by company credit card follow PCI compliance guidelinesObtain, complete, and distribute credit card authorization as needed for lodging procurementManage the storage and accessibility of invoices related to all travel procurementNegotiate discounts with new hotels, set up direct bills, and ensure incidentals are deactivated when applicableComplete all data entries in Link and Reveal as they relate to lodging, meals, GMR, and airfare booking requestsServe as the Member’s personal “Travel Agent,” booking travel accommodations, relaying itineraries, changes, delays, and cancellations with Member, case manager or social workerCreate transportation requests, as needed, for travel accommodations to and from airport/appointment/hotelPer plan requirements, compare cost effectiveness of charitable housing vs traditional lodging Ensure accuracy when entering data into the appropriate systems (Link, Reveal, etc.)Ensure all pertinent documentation is saved in the appropriate health plan folder(s)Regular attendance is requiredOther duties as assignedWhat you’ll need: High School Diploma or G.E.D. equivalentMinimum 6 months customer service experienceAbility to manage multiple projects simultaneouslyOutstanding interpersonal communicationNegotiation skillsWorking knowledge of the travel industryAttention to detailUnderstanding of MTM’s travel policies and regulationsSound judgment, problem solving skills and has the ability to make decisions on their ownAbility to be available for travel emergencies and urgent requestsAbility to maintain and manage vendor relationshipsTravel booking software knowledgeWhat’s in it for you: Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchPaid Time Off and Holiday PayMaternity/Paternity LeaveCasual Dress EnvironmentTuition ReimbursementMTM Perks Discount Program Leadership Mentoring Opportunities