Current Employees and Students :If you are currently employed or enrolled as a student at The Ohio State University, please log in to to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.Job Title:Patient Experience CoordinatorDepartment:Health System Shared Services | Patient ExperienceScope of PositionThe Patient Experience Coordinator provides personalized guidance and support that promotes a positive patient/family experience throughout their care continuum. The Patient Experience Coordinator anticipates and identifies needs by soliciting input and addressing any issues or concerns. The Patient Experience Coordinator is responsible for providing mediation in order to promote resolution to concerns or grievances as well as oversees and manages the proper follow up and service data entry and analyses throughout the health system so that optimal quality and communication can be achieved. The Patient Experience Coordinator works to build relationships with patients, families and staff to create an environment where optimum patient experience and positive patient satisfaction flourishes.Position Summary: Patient Experience Coordinators proactively rounds on newly admitted patients to ensure clinical and service related needs are being met. This position is responsible for providing patient experience training, coaching, mediation/issue resolution and providing support for hospital initiatives. This position provides coaching to physicians, residents, students and staff on appropriate behaviors, conflict resolution tactics, responses and skills to promote positive perceptions; assists with providing patient and visitor information; and works to improve processes to elevate the service levels provided. The Patient Experience Coordinator responds to patient, family and visitor concerns and grievances employing excellent verbal and written communication skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies, and service recovery approaches to work to facilitate and resolve perceived issues with a wide variety of customers using excellent judgement. Minimum QualificationsBachelor’s Degree with emphasis in Social Work, Communications, Healthcare Management, Hospitality Management or related field or equivalent combination of experience is required.2 years of experience preferred.Excellent verbal and written communication skills, interpersonal, conflict resolution, problem solving and program planning skills; ability to work effectively with all levels of the organization is required.Our Comprehensive Employee Benefits Include:An array of retirement plan options, each with a generous employer contribution.Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.Paid vacation and sick leave, including short and long-term disability and paid parental leave.Get the most out of the Public Service Loan Forgiveness program.And much more! Explore our extensive benefits . Work-life: Flexible and remote work arrangement opportunities where applicable, childcare program, and access to educational, athletic and cultural events. Retirement: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans. Health: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming. Time off: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available. Financial: Tuition assistance for employees and their dependents, adoption assistance and discounts with preferred vendors and university partners. Wellness: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
Job Title
Patient Experience Coordinator