Position: Guest Service AgentDepartment: Front DeskPrimary Responsibilities:Maintaina warm, friendly and professional demeanor at all timesProfessional speech and ability to communicate effectively and pleasantlyCheck guests in and out according to hotel standardsSetting up and settling guest accounts according to accounting processesGreat phone etiquetteMaintain control of room keysAbility to balance room inventoryAssist in accommodating guest requestsBe able to maintain bank handling according to standard operating proceduresSecondary Responsibilities:Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentiveMaintain knowledge of resort amenity, dining, and activitiesArrive promptly for any shifts scheduledKeeping the office clean and orderly (front and back offices)Other project or duties to meet guest needsNormal Working Hours: (Shift, days)Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtimeTo be successful in this position, the ideal candidate must meet the following criteriain addition to The Greenbrier Service Standards for All Employees.Past Work Experience Requirements:Prior hotel and / or customer service experience preferredEducational Requirements:High School Diploma or Pursuing hospitality or related degree preferredTechnical Requirements:Basic computer skillsGeneral knowledge of office and telephone proceduresKnowledge of basic accounting functionsExperience with Opera (Property Management System) and Knowcross is beneficialRequired Supervision:Reports to Front Office Supervisor and Front Office ManagerMust be able to work independently and make sound business decisionsOther Requirements:Consistent demonstration of the Twelve Greenbrier ValuesCommitment to the jobFlexible with regards to schedulingComputer ExperienceSoftwareLevel (Beginner, Intermediate, Advanced)Word ProcessingWORDBEGINNERSpreadsheetDatabaseProgrammingCalendarsInternetHardware InstallationTechnical SkillsSkill Level (Beginner, Intermediate, Advanced)Typing(WPM)BEGINNERData EntryOtherLocation of WorkYesYesXIndoorsHeatedXOutdoorsBelow GroundTemp. FluctuationsXElevated AreasPersonal Protec. Equip. ReqWork PosturesContinuous (up to 8 hrs. in an 8 hr. shift)Frequent (up to hrs. in 8 hr. shift)Infrequent (up to 3 hrs. in an 8 hr. shift)Rarely(up to .5 hr in 8 hr. shift)StandingXSittingWalkingClimbingBending/StoopingXOverhead ReachingArm/Hand MovementXHand/Eye CoordinationOther(Define)*Requirements are subject to change
Job Title
Guest Service Agent