Job Title

Shelter Specialist Job Type: PRN - On Call 15-39 hours per week, as agreed upon Reports to: Shelter Manager Skills Shelter Specialists provide support to shelter residents during the evening, overnight, and weekend hours. A general summary of responsibilities includes providing a safe, clean environment, supporting and assisting guests residing in shelter, and documenting any safety/security concerns or rule violations*Qualifications High school diploma or equivalent Experience working with the homeless population preferred Strong organizational and communication skills. Ability to establish and maintain professional boundaries while working with clients. Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a positive solution-oriented and client-centered approach. Ability to work days, evenings and/or overnights as needed and agreed upon Ability to navigate Microsoft Office products, specifically, Word and Excel. Reliable transportation to get to your designated work site. Ability to lift 25 pounds independently. Ability to walk, climb or descend stairs, kneel, bend and twist. Responsibilities Monitor the perimeter of the shelter to maintain a safe and clean environment. Complete new client intakes and documentation. Supervise and support meals served in Shelter Communicate Shelter needs/issues via phone call or email to Assistant Shelter Director as needed Maintain contact with all clients in residence Monitor and request supplies via Housing Programs Specialist Make referrals to appropriate providers and resources as needed Monitor Shelter activities and residents for safety Implement conflict resolution skills among all shelter residents, guests/visitors, and staff as needed Maintain accurate and on-going documentation (shift notes) on record keeping forms and reports Respond to client and staff emergencies as needed Helping Hands of Springfield is an equal opportunity employer.