Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean transportation networks when importing and exporting goods. The Dispatcher Specialist is responsible for supporting a dynamic environment with daily communications and the routing, scheduling and dispatching of drivers between our loading docks and ports. This role requires a high level of critical thinking skills and the ability to operate in a fast-paced environment with many operational demands.KEY DUTIES AND RESPONSIBILITIESPrepare the routing and dispatch schedule for drivers and equipment daily to achieve customers on time service requirementsEstablish and maintain collaborative relationships with:Warehouse personnel to ensure streamlined communication and help mitigate port penaltiesInternal company drivers to ensure efficiency and engagementCarriers to ensure effective usageUse a dynamic routing system to efficiently route product outbound ensuring accurate record keepingUtilize expert knowledge of the Transportation Management System (TMS)Oversee and monitor driver performance, providing guidance and recommending corrective actions when necessary to ensure compliance with company standards and safety protocolsMonitor drivers’ hours to ensure appropriate workload to prevent violationsMaintain expert knowledge of both intrastate and interstate DOT regulations and the transport industry (HOS, violations, break periods, weight requirements from state to state, location specific permits and certifications needed)Understand profit margins in conjunction with meeting customer requirementsCoordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as port closures,equipment failures, or last-minute customer requestsAddress matters that arise and providetimely, thoughtful recommendations to solve issues to meet customer business needsPlay a supporting role in identifying continuous improvement opportunities for productivity, efficiency, and customer serviceUnderstand, manage and Monitor equipment inventory across multiple yards and support driverswith breakdowns and or repairs of equipment with vendorsMINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)Bachelor’s degree in related field or equivalent experienceKnowledge of shipping and transportation operations and familiarity with import and export processes2 years of Transportation Management System (TMS) experienceProficient computer skills including Microsoft Office Suite Excellent verbal and written communication skills with the ability to interact with internal and external customersBeing fluent in Spanish is advantageous but not requiredExcellent organizational skills and the ability to function in a fast paced, highly visible, and changing environmentExcellent analytical and problem-solving skills, including the ability to deal with ambiguityPay Range:$51, - $86,Why Lineage?This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.BenefitsLineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.
Job Title
Dispatcher Specialist