Job Title

Levy Sector Salary: 100000 - 115000 Different perspectives make us better. Weu2019re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levyu2019s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. Job Summary Key Responsibilities u2022Lead the overall vision, strategy, and execution of the United Centeru2019s retail operations, encompassing in-arena retail, warehouse and logistics, permanent stores, and off-site retail locations. u2022Oversee the Retail Departmentu2019s senior leadership team, ensuring operational excellence, financial accountability, and brand consistency across all units. u2022Develop and implement multi-year business strategies focused on sales growth, operational efficiency, and enhanced guest experience. u2022Collaborate with the Director of Operations, clients for the Bulls and Blackhawks, Concert Tour Management, and executive leadership to define departmental objectives, annual budgets, and key performance metrics. u2022Direct and support all General Managers and senior leaders across the Retail Department, ensuring alignment in processes, policies, and operational standards. u2022Ensure warehouse logistics, event operations, and retail floor activities are seamlessly coordinated to meet the needs of Bulls, Blackhawks, and all live entertainment events. u2022Lead cross-departmental coordination with Finance, Events, Marketing, and Facilities to ensure operational readiness and brand integrity. u2022Drive process improvements through technology adoption, data analytics, and RFID systems to enhance accuracy, efficiency, and profitability. u2022Own department-wide financial planning, forecasting, and P&L management across all retail operations. u2022Use data-driven insights to guide pricing, assortment planning, inventory management, and promotional strategies. u2022Oversee post-event and seasonal settlements, sales analysis, and reconciliation to ensure financial accuracy and transparency. u2022Partner with Accounting and senior leadership teams to establish sales targets and manage cost controls to achieve profitability goals. u2022Lead, mentor, and develop a diverse team of retail executives and managers, promoting a culture of collaboration, accountability, and continuous improvement. u2022Champion the guest experience across all retail touchpoints, ensuring that every store and event delivers a consistent, engaging, and on-brand experience for fans and visitors. u2022Collaborate with merchandise licensors, vendors, and brand partners to align product offerings with team and venue identities. u2022Oversee visual merchandising, store presentation, and customer service standards across all retail locations. u2022Serve as a primary liaison between Retail Operations and other key United Center departments, including Finance, Marketing, Event Operations, and Executive Leadership. u2022Represent the Retail Department in strategic planning meetings, executive reviews, and organization-wide initiatives. u2022Work closely with external partners, vendors, and brand stakeholders to ensure operational excellence and strong business relationships. Qualifications u2022Bacheloru2019s degree in Business, Retail Management, Operations, or related field required; MBA or advanced degree preferred. u202210+ years of progressive leadership experience in multi-site retail, sports, or live entertainment operations. u2022Proven success overseeing senior leaders, managing large teams, and driving financial performance in complex, high-volume environments. u2022Strong strategic, analytical, and financial acumen with experience managing multi-million-dollar budgets. u2022Expertise in RFID inventory systems, retail POS platforms, and data analytics tools. u2022Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, and data modeling). u2022Exceptional leadership presence, communication, and relationship-building skills. u2022Demonstrated ability to operate effectively in fast-paced, event-driven environments with shifting priorities. u2022Flexible schedule requiredu2014must be available to work evenings, weekends, holidays, and late-night events. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. At Levy, team = family. And weu2019ll always take care of family, learn more about Levy benefits offered. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off Plan + Paid Parental Leave + Holiday Time Off (varies by site/state) + Personal Leave + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Levy maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.