Job Title

Description We are looking for a proactive and detail-oriented Project Assistant to join our team in Rockford, Illinois. In this role, you will oversee key aspects of customer orders and contract administration, ensuring smooth communication and efficient processes. This is a Long-term Contract position, offering an excellent opportunity to contribute to cross-functional projects and provide outstanding customer service. Responsibilities: u2022 Coordinate and manage repair purchase orders from commercial airline customers, including quoting, invoicing, and shipment processing. u2022 Act as the primary point of contact for customer inquiries and order-related issues, ensuring timely communication and resolution. u2022 Monitor and adhere to contractual obligations such as asset reporting, on-time delivery metrics, and penalty avoidance. u2022 Collaborate with internal teams including manufacturing, engineering, quality assurance, and program management to streamline operations. u2022 Prepare and present status reports on customer orders and service levels to ensure transparency and accountability. u2022 Implement and support continuous improvement initiatives to enhance efficiency and customer satisfaction. u2022 Supervise and guide shop technicians and field service teams to meet project goals and deadlines. u2022 Manage customer service requirements with a focus on maintaining high-quality standards and timely deliverables. u2022 Facilitate cross-departmental coordination to address operational challenges and optimize workflow. u2022 Ensure compliance with all contractual and regulatory requirements related to project execution. Requirements u2022 2 to 4 years of experience in customer service or account management roles. u2022 Must be eligible to work in the U.S. due to contract-specific access requirements. u2022 Familiarity with commercial or military contract administration processes. u2022 Strong communication and organizational skills to manage multiple priorities effectively. u2022 Hands-on experience with continuous improvement methodologies and tools. u2022 Proficiency in managing purchase orders, quotations, and invoicing processes. u2022 Ability to collaborate with diverse teams across manufacturing, engineering, and customer support functions. u2022 Knowledge of reporting and asset management within contractual frameworks. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.