Job Title

Now Brewing u2013 director, P rogram Management - Starbucks Reserveu00ae and Roastery From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Starbucks Reserveu00ae and Roastery brings the moments of customer connection to the next level by encouraging customers to interact with partners to deepen their understanding of the art behind sourcing, roasting and brewing rare coffees harvested from around the globe. In a multi-sensory destination of epic proportions, the New York & Chicago Roasteries and the Empire State Reserve store are windows into the coffee journey, offering freshly roasted coffee that is featured in hand-crafted beverages and cocktails, complimented by artisanal Italian food offerings, all designed to curate and deliver memorable experiences customers. Recently added to the portfolio, the Pike Place store in Seattle is the heart of Starbucks heritage and where our story began. As a Director of Program Management, Starbucks Reserveu00ae, you will drive strategic long-term growth and build your teamu2019s leadership capability to elevate the Starbucks Reserveu00ae experience. You will enjoy the journey of inspiring leaders to create and nurture strong, diverse teams that engage their community and customers. You will develop strategic and operational plans for the market, lead execution and measure results. _Using your past retail & operations services leadership experience, you will:_ + Work closely with vp, operations & implementation, Starbucks Reserveu00ae to ensure strategic programs are delivered according to defined success criteria. + Develop an integrated plan that includes program deliverables, strategic alignment, total revenue, profit opportunity, business-wide impacts, for Starbucks Reserve. + Plan and manage business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives. + Drive operational planning and execution for changes to policies & practices, promotional programs and initiatives and rollout strategies for all new products, programs and systems. + Drive a strategy for the growing Events business across Starbucks Reserveu00ae locations. + Estimate resource requirements as part of the annual planning and budgeting process and prepares quarterly forecast updates. + Work across business unit and functional lines to create a cohesive working team, build relationships and deliver programs and associated projects leveraging matrixed resources. + Coordinate implementation assignments so each department at the Starbucks Support Center has a representative from Starbucks Reserve to provide direction on programs. + Meet regularly with key stakeholders to provide information, data and recommendations to support the decision making process. + Provide coaching, direction and leadership support to challenges and inspire partners to achieve partner, business and customer results. _Experience and professional expertise needed for success in the role include:_ + Cross Functional Relationships: Has demonstrated experience establishing cross-functional collaborative relationships with teams across business units and Enterprise functions. Has strong influencing skills. + Inclusion & Diversity: Purposefully integrating diverse points of view and championing equitable representation across the market. + Entrepreneurial Mindset: Has demonstrated a mindset that embraces critical questioning, innovation and continuous improvement. + Collaboration & Communication: Leads through Our Mission and Values while effectively collaborating and communicating clearly and concisely with cross functional teams to deliver the Starbucks Reserveu00ae Experience. + Coaching for Performance & Development: Develops multi-dimensional leaders through shoulder-to-shoulder observation, elevating capability to ensure operational standards and the Starbucks Reserveu00ae Experience is delivered in market. + Team Building: Creates an inclusive culture of excellence where teams thrive and have a collective commitment to delivering the Starbucks Reserve Experience. + Program & Change Management: Demonstrates ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and change activities. Has strong problem-solving, analytical skills and ability to lead projects to completion. _Basic Qualifications_ + 5+ years of retail management experience directing multiple districts, P&L, inventory, operations, customer service and marketing. + 7+ years of management experience leading a team of 6 or more, including training and coaching to support team members to achieve partner, business and customer results. + Experience in a multi-unit environment, knowledge of retail and/or restaurant industry operations and financial reporting. + Strong organization, interpersonal and problem-solving skills. + Minimum High School or GED. Note: a college degree in business or a closely related field, OR 4+ years of US Military service may substitute for a portion of the required experience. As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bacheloru2019s degree through Arizona State Universityu2019s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/) . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. The nature of this role will also require travel to our locations in Chicago & New York. Join us and inspire with every cup. Apply today _Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law._ _Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances._ _Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ _ _or 1(888) 611-2258._