Job Title

General information Ref # 21173 Remote? No Ally and Your Career Ally Financial only succeeds when its people do - and thatu2019s more than some clichu00e9 people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youu2019re constantly evolving, so shouldnu2019t your opportunities be, too? The Opportunity Let's Talk If you are a good communicator and enjoy working in a close-knit team, then this is the right opportunity for you As a Remarketing Specialist you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. Every call is an opportunity for you to use your communication and negotiation skills while working with customers, auto dealerships, vendors and financial institutions concerning retail and lease accounts. You will works with other team members to ensure that the daily workload of the center is completed. What is Remarketing? We prepare and manage the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes: Vehicle Return Management Transportation Logistics Inspection - Title Coordination Online and Physical Auction Sales Direct-to-Dealer Sales Direct-to-Customer Sales Visit to learn more. The purpose of this position is to provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position works with other team members to ensure that the daily workload of the center is completed.#LI-hybrid The Work Itself Builds solid peer-to-peer relationships in a team environment to meet operational needs. Communicates effectively and clearly on a daily, weekly, monthly basis with outside vendors to provide exceptional customer service regarding routine requests. Supports rigorous quality, control and compliance programs to include an ongoing control/compliance self-assessment process. Performs data entry, inventory audits, reconciliations, etc. to ensure alignment between vendor systems and Ally systems. Responds promptly to vendor requests (information, data, letter generation, etc.) on an as needed basis. Problem solves issues affecting departmental operations, research possible solutions and provides recommendations to resolve Remarketing cases. Responsible for ensuring compliance with Ally Policies and Procedures as well as regulatory requirements. Identify and escalate issues to Senior Associate or SMEu2019s. Acknowledge and communicate process improvements and best practices as they pertain to the Remarketing Team. Manage case volume at communicated metric performance. Analysis of data required and expected decision making skills required. The Skills You Bring HS diploma or equivalent required. 0-2 years experience in financial services or similar industry preferred. Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience. Basic knowledge of general/standard office and administrative procedures and methods Basic data entry and word processing skills. Oral and written communication skills sufficient to provide routine information, greet visitors, answer inquiries, and refer calls Computer skills sufficient to prepare policy manuals and enter data on spreadsheets. In limited subject areas judgment is required to determine the applicability of guidelines or policies to specific situations. Some ingenuity and initiative required to collect information, coordinate activities with others, and resolve routine and/or factual problems #DFS How We'll Have Your Back Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Allyu2019s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. Work-Life Integration: other benefits including LifeMattersu00ae Employee Assistance Program, subsidized and discounted Weight Watchersu00ae program and other employee discount programs.Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on