Job Title

Account Manager - OA09HN Weu2019re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals u2013 and to help others accomplish theirs, too. Join our team as we help shape the future. Work Arrangements: This role will have a Hybrid work arrangement, with the expectation of working in an office (Frisco, TX, Houston, TX, King of Prussia, PA, Chicago, IL, Franklin, TN, Overland Park, KS, Greenwood, CO, Brea, CA, Los Angeles, CA, Walnut Creek, CA, San, Fran, CA) 3 days a week (Tuesday through Thursday). Supports Commercial Underwriting in the sales acquisition process. Provides support for new business and renewal policy account coordination, review, essential services, rating, prepare work orders for quoting and issuance of middle market business. Serves as the point of contact for agents in handling inquiries and requests. Communicates with customers to request needed information and resolves problems.Job Duties/AccountabilitiesSales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services that may include account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection. Responsible for reviewing, preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines. Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.Workload/Desk Management: Responsible for handling high volumes of transactions. Effectively balance quality, and timeliness while working alongside the Underwriter to Manage a Book of Business. Multi-task, prioritize and manage daily work activities. Organizes work, based on AM/UW Huddles, recognition of Top Agents, and territorial differences, so that others can easily determine what needs to be done and effectively continue the work and respond to customers as needed. Maintains an effective pending/diary/follow-up system.Required Competencies:Understands and Supports Organizational Vision and Strategy and Embraces Changeu2022 Stays current on issues potentially impacting his/her work, including industry and marketplace trends, strategic direction of the organization, organizational structure and leadership, team goals, internal initiatives, etc.u2022 Understands and aligns own work plans, activities and decisions to help fulfill all commitments within established timeframesWorks Effectively u2013 Is Autonomous and Thinks Criticallyu2022 Manages own time and workload efficiently: balances multiple priorities to fulfill all commitments within established timeframesu2022 Identifies the benefits and opportunities of change and quickly alters approaches to implement and support change effortsu2022 Modifies own work activities and methods to eliminate waste and inefficiencyu2022 Attends Regional Office Meetings to understand priorities of the Office and works hand in hand with the Underwriter to achieve Regional Office GoalsPursues Self Developmentu2022 Constantly seeks opportunities to learn and acquire new skillsu2022 Strives to learn and understand dynamics of the territory, Book of Business Knowledge Building effective relationships and partnershipsu2022 Words and actions are consistent; demonstrates company core values and principlesu2022 Is open and honest in all dealings internally and externally; treats others with fairness and respectu2022 Seeks to resolve conflicts in a productive manner without assigning blame or claiming creditBuilds effective relationships with Agents Values Customersu2022 Acts with appropriate urgency when responding to customer inquiries or requestsu2022 Sets high standards and continually evaluates self against performance targetsu2022 Demonstrates professionalism and establishes credibility and rapport in all customer interactionsu2022 Serves as the Single Point of Contact for agents on service related/problem resolutionDemonstrates Effective Communication Skillsu2022 Listens carefully and asks probing questions to understand othersu2019 needs or perspectives (peers, business partners and customers)u2022 Speaks clearly and concisely to effectively convey information or express opinions; clearly explains complex or technical information in a way that is helpful to listenersu2022 Quickly comprehends written information and writes effective letters, emails, reports, etc.Qualificationsu2022 Prior Commercial Market Insurance Industry experience as an Account Manager, Rater (or similar) at an insurance carrier/agency requiredu2022 Knowledge of the following primary insurance coverageu2019s: Workers Compensation, Auto, General Liability, Property requiredu2022 Functional knowledge of Commercial Lines rating experienceu2022 Strong Customer Service and Relationship Building skillsu2022 Effective Communication Skills / Written and Verbalu2022 Good automation skills and strong technical abilityu2022 Professional Demeanoru2022 Proficiency in Microsoft Word, Excel, and Power Point Softwareu2022 Works Autonomouslyu2022 Ability to shift work efforts quickly and make decisions in a fast past environment For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 75MB download/10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartfordu2019s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $59,200 - $88,800 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us ( Our Culture ( What Itu2019s Like to Work Here ( Perks & Benefits ( Every day, a day to do right. Showing up for people isnu2019t just what we do. Itu2019s who we are u2013 and have been for more than 200 years. Weu2019re devoted to finding innovative ways to serve our customers, communities and employeesu2014continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, itu2019s these values that drive all of us to do more and to do better every day. 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