Job Title

Our Company Amerita Overview The Intake Operational Trainer is responsible for educating new and existing Intake team members on Ameritau2019s processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements. The Trainer supports operational consistency, drives adoption of best practices, and ensures Intake staff are equipped to provide timely and accurate referral management that supports Ameritau2019s patient care and business objectives. Schedule: Monday - Friday8:30am - 5:00pm u2022Competitive Pay u2022Health, Dental, Vision & Life Insurance u2022Company-Paid Short & Long-Term Disabilityu2022Flexible Schedules & Paid Time Offu2022Tuition Reimbursement u2022Employee Discount Program & DailyPayu2022401k u2022Pet Insurance Responsibilities + Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sites + Provides hands-on, on-site training for new pharmacy launches, expansions, or remediation needs + Develops and maintains training materials, SOPs, job aids, and e-learning modules + Facilitates refresher courses to address compliance updates, workflow changes, or system enhancements + Ensures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements + Creates and administers assessments to validate staff competency post-training + Identifies gaps in compliance or performance and deliver targeted corrective training + Collaborates with Compliance and Quality teams to integrate new regulations into training + Serves as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification + Trains staff on accurate documentation, referral turnaround expectations, and communication standards + Conducts audits and monitoring of staff performance post-training to ensure adoption and retention + Partners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency + Continuously update training programs to reflect operational best practices and system changes + Tracks and report on training participation, completion, and impact on performance metrics + Incorporates adult learning methodologies and interactive training techniques to maximize retention + Strategizes new methods to increase knowledge retention and employee engagement during training Qualifications + Bacheloru2019s Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, required + Pharmacy Technician Certification or in process, required + One to three yearsu2019 experience in specialty pharmacy, preferred + One to three yearsu2019 experience in a healthcare leadership role, preferred + Three to five yearsu2019 pharmacy experience required + Certification through the Association for Talent and Development (ATD) preferred + Certified Professional in Training Management (CPTM) designation preferred + Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills + Computer experience to include adjudication and billing software, and the ability to learn the Companyu2019s software system + Ability to define problems, collect data, establish facts, and draw valid conclusions + Excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self- discipline, attention to detail, and the ability to maintain strict confidentiality About our Line of Business Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visitFollow us onFacebook (,LinkedIn (, andX (. Additional Job Information + Bacheloru2019s Degree in Healthcare Administration, Business, Learning & Development, or related field preferred; equivalent experience considered. + Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required. + 3u20135 years of experience in healthcare intake, infusion pharmacy, or specialty pharmacy operations. + Prior training/education experience strongly preferred. + Strong knowledge of insurance verification, referral processing, and compliance requirements. + Excellent verbal/written communication, facilitation, and interpersonal skills. + Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred. + Ability to travel up to 60u201370% to pharmacy sites nationwide. + Training & Facilitation + Compliance & Regulatory Knowledge + Operational Expertise in Intake/Referral Management + Communication & Interpersonal Effectiveness + Analytical & Problem-Solving Skills + Adaptability in Fast-Changing Environments Salary Range USD $37.06 - $44.47 / Hour ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driveru2019s license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at . Click here (for additional FAQ information. Job LocationsUS-CO-ENGLEWOOD ID 2025-175168 Line of Business Amerita Position Type Full-Time Pay Min USD $37.06/Hr. Pay Max USD $44.47/Hr.