Job Title

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. Weu2019ve grown every year since, and today weu2019re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHIu2019s concierge approach to help them solve whatu2019s next. But the heartbeat of SHI is our employees u2013 all 7,000 of them. If you join our team, youu2019ll enjoy: + Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. + Continuous professional growth and leadership opportunities. + Health, wellness, and financial benefits to offer peace of mind to you and your family. + World-class facilities and the technology you need to thrive u2013 in our offices or yours. Job Summary The IDCS Quality Control Technician performs detailed quality checks throughout the build process, ensuring configurations meet customer expectations by reviewing documentation and performing hardware inventory checks. This role involves capturing and documenting images for internal review, confirming cable labeling and routing standards, conducting power redundancy tests, and addressing any discrepancies to maintain high-quality standards. Role Description u2022 Perform build specific quality checks throughout build process following the Internal Quality Control Checklist over the course of multiple quality checks u2022 Review customer Integration Documentation and decipher configuration specifics, such as rack elevation, port/slot layout and connectivity, confirming the devices and physical rack layout meet customer expectations u2022 Capture images and thoroughly document racks for internal review at multiple times during the build by following the IDCS process and a project specific photo template, ensuring all relevant information is visible in each photo and packet is complete and approved by management before rack ships to customer u2022 Review hardware inventory logs captured from all racked devices to confirm that all custom configuration specifics, such as BIOS checks, MAC captures, DHCP configuration, and array controller configuration settings meet customer expectations u2022 Confirm that every label on every cable matches the customer labeling configuration specifics, including font, spacing and naming conventions u2022 Confirm all cable routing is neat and follows customer standards and/or industry standards u2022 Document and fix any discrepancies, and/or relay them to the build team for remediation u2022 Perform power redundancy failover test u2022 Confirm that all data captured for purposes of asset inventory records, plus all required logical data is in the template and format that the customer requests Behaviors and Competencies Detail Oriented: Can demonstrate an ability to follow instructions and complete tasks as assigned. Analytical Thinking: Can understand and interpret basic data or information. Technical Expertise: Can understand the basic concepts in a technical area and seeks guidance when applying them. Problem-Solving: Can demonstrate a willingness to address and resolve problems when they arise. Documentation: Can follow established templates and guidelines to produce clear and accurate documentation when assigned. Communication: Can communicate simple ideas and information clearly. Teamwork: Can understand the importance of teamwork and is developing the ability to contribute effectively to team efforts. Continuous Improvement: Can identify minor areas for improvement and implement minor changes. Technical Troubleshooting: Can demonstrate a willingness to identify and address simple technical problems when they occur. Skill Level Requirements u2022 Ability to proofread, recognize and correct mistakes and communicate mistakes to the QC and Build teams - Basic u2022 Ability to operate a camera or smart phone for photo documentation - Basic u2022 Ability to crop and resize photos using basic photo editing tools - Basic u2022 Ability to address project issues and remain professional - Basic u2022 Ability to relay build details and progression with teammates - Basic u2022 Ability to work under pressure and meet build ship dates - Basic u2022 Ability to multi-task and balance priorities - Basic u2022 Ability to decipher integration documentation technical detail, including rack elevations, network and power cabling layouts - Basic u2022 Ability to comprehend Quality Control processes, including build checklists, as defined by the internal team - Basic u2022 Ability to interact with several teams, including data center build technicians, solution consultants and systems engineering - Basic u2022 Organizational skills - Basic Preferred Skills and Qualifications: u2022 Cursory knowledge of SharePoint and MS Teams - Basic u2022 IDCS Build Team or similar Datacenter experience - Basic Other Requirements u2022 Experience with reviewing Quality Control processes or a related discipline preferred u2022 Knowledge of structured cabling and/or data center technician experience u2022 Understanding of how to review technical documentation, with the ability to transfer logical information to a physical build u2022 Proficient in MS Office products, Word, Excel, SharePoint and basic photo editing tools u2022 Extended hours are sometimes required to complete some special projects u2022 The hours for this position are 11AM-8PM as determined by management. The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity u2013 M/F/Disability/Protected Veteran Status