Job Title

What You Will Do u2022 Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs. u2022 Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives. u2022 Deliver SMART customer service and ensure associates have the resources to do the same. u2022 Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas. u2022 Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations. u2022 Conduct external theft apprehensions and interviews in accordance with laws and company policy. u2022 Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings. u2022 Assist in internal investigations and provide evidence when needed. u2022 Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers. u2022 Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk. u2022 Respond effectively to potentially violent situations, ensuring safety and composure. u2022 This role may be assigned additional duties and responsibilities in support of business needs. Minimum Qualifications u2022 High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention) u2022 Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs u2022 Ability to stand, sit, and perform job duties for extended periods u2022 Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance u2022 Generally scheduled for 40 hours per week; additional hours may be required based on business needs u2022 Requires morning, afternoon, and evening availability on any day of the week u2022 If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position u2022 National certified training program (e.g., Wicklander-Zuwalski or Reed training) u2022 Professional accreditation (e.g., APQ, APC) or equivalent experience Preferred Skills/Education u2022 Associate degree in Psychology, Criminal Justice, or related field u2022 1-2 Years experience conducting retail investigations u2022 1-2 Years experience using physical security systems (CCTV, EAS) u2022 Experience investigating Organized Crime and asset protection cases u2022 Investigating Organized Crime and asset protection cases _Loweu2019s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._ Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit