Job Title

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description The position Due to our growth we are looking for an experienced Digital Support Engineer to be added to our MSD (Materials and Structural analysis Division) Service, to deal with IT and infrastructure related matters. Location: Idaho and surrounding states near by - Remote In this position in the MSD division you will work close together with Sales and support organization to ensure a smooth introduction, delivery and support of our digital solutions and services. You will be in direct contact with the customer and interact with the implementation and support teams. It is your responsibility to provide all the vital information to handle the full landscape of the deployment of the IT solution including the integration with the customers infrastructure and enable the remote support capabilities. Specific work associated with this position include: u2022 Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions. u2022 Ensure systems are setup for remote diagnostics and health monitoring u2022 Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material. u2022 Perform automated deployments through the use of configuration management technology; u2022 Provide support to the installations within the SLA as agreed using our processes. u2022 Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems. u2022 Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order. The Requirements The successful candidate will possess the following combination of education and experience: u2022 Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field u2022 Proficient in English (verbal and in writing) u2022 Experience in IT application management; u2022 Experience with data storage and (remote) software installations, support and trouble shooting. u2022 Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs u2022 Experience with virtualization technologies like VMWare/KVM infrastructure u2022 5+ yrs of Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker. u2022 Confirmed customer facing skills and great teammate. u2022 Strong problem-solving skills and analytical approaches. u2022 Motivated to work in a constantly evolving and highly technical environment. u2022 Open to travel up to 25% of time (mainly regional).Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.