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Department:Cargo Provo & GSEOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description: For external applicants only:(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Colorado.(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Provisioning Agent position at DEN within the last 12 months.Pay & Benefits:Pay of $20.72 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you'll love: SummaryThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Provisioning Agents extend Hospitality to Southwest's Internal and External Customers within the provisioning warehouse, on the aircraft, and on the ramp. This role prepares the cabin for a flight's departure by stocking the aircraftwith snacks and drinks, collaborating with Crew Members to ensure high-quality inflight service, and working with Ground Operations Teams to complete tasks by set times. Provisioning Agents are detail-oriented and enjoy working in a dynamic, safe environment. Check out what a day in Provo is like: swa.is/DayInProvoAdditional details:This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.Learn more about becoming a Provisioning Agent and the FAQs: /provisioning-agents.We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.Duties and ResponsibilitiesWarehouse area:Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessaryPacks and repacks liquor, beer, wine containers and completes inventory with an electronic deviceLoads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shiftPrepares perishable items for stocking on aircraftReviews flight information to plan for snack flights. Consolidates snacks which are consumed for fu ure flightsPacks and repacks entertainment kits and assures aircraft is equipped with such kits.Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse suppliesMaintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basisRamp Area:Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraftPerforms job in a safe manner in compliance with Company, contractual and regulatory requirementsSafely drives and operates a provisioning truck in the airport ramp areaWorks in the vicinity of and between passenger terminals, aircraft, hangers, jetways, Warehouses, and air freight facilities, both indoors and outdoors.As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operationsMay be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of timeStocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisionsEquips aircraft cabin interiors for flights with equipment and supplies such as passenger amenitiesEmpties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatoriesHand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as requiredTransports cabin, commissary, and cleaning equipment between aircraft and storage areasProvisioning aircraft must be accomplished during a prescribed ground timeGeneral:Works as a member of lean staff operating out of cities served by the airlineWears visual identification required by the Company, prominently displayed for ready recognitionResponds to internal Customer inquiriesAttends initial and ongoing training (classroom and on-the-job), and keeps current on knowledge, information, and equipment to gain proficiencyDuties may vary by size and organization of Provisioning StationProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyMust be able to meet any physical ability requirements listed on this descriptionMay perform other job duties as directed by Employee's LeadersSkills, Knowledge and AbilitiesMust be able to read, write and fluently speak and understand the English languageMust be able to successfully complete Provisioning Agent training (classroom and on-the-job) and probationary and/or evaluation periodPrior to completion of probationary period, Employee must abide by the Probationary Attendance Control PolicyEmployee must maintain a satisfactory rating on all performance evaluations, which are given at 50 day, 100 day, 150 day and annuallyMust be aware of hazardous situations and be able to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftMust be alert to moving vehicles, aircraft, or personnelMust be able to use radio equipmentMust be able to communicate information and instructions verbally and/or with radio equipmentMust be able to type and/or use computer keyboard with sufficient speed to meet demands of the jobMust be able to work on provisioning trucks and provisioning stands at heights of 10 feet or aboveMust be able to read documents, follow instructions, learn and understand provisioning procedures, rules, and regulations including federal and local security regulationsEducationNo education requirementExperienceNo experience requirement