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This job was posted by : For moreinformation, please see:Who You'll WorkWithIn today's world, fast beats slow-and the secret to speed is theintersection of people, experiences, and technology. The Slalom ServiceTransformation teamsupports clients in their journey to improve theircustomer experiences with a focus on intersection focused onbest-in-class service and support.We providesubject matter expertise andhands-on guidance to our clients to enable transformations in people,processes, and technologies.Accelerating the growth of Slalom'sbusiness, we strive to deliver impactful solutions, leadcross-functional teams to deliver new outcomes, and create go-to-marketstrategies.Role: Contact Center SpecialistAs a Contact Center Specialist, you will serve as a trusted advisor toclients and colleagues alike, driving meaningful change across thecontact center landscape. This role blends deep delivery experience withcapability development, sales ownership, thought leadership, and peopledevelopment. You'll lead pursuits, build lasting client relationships,and develop scalable solutions to help our clients improve customerservice and support, enable advanced field servicesolutions, and designand implement effective AI solutions across all channels that powergrowth-for our clients and for Slalom.What You'll Do- Work within a team with the goal to help reach collective goals and grow as an employee and leader.- Participate in and lead business development discussions and opportunities to help identify the true needs of Slalom customers - with the ability to recommend optimal solutions to solve those needs via contribution to RFIs, RFPs, sales assets, solution offerings, project proposals, project scoping, and clientSOWs.- Own a revenue target for sold work and an individual utilization target annually, driving growth through proactive pursuit leadership as a SME and coach, often serving as a Sales Solution Lead for strategic opportunities.- Lead and ensure excellence for large, complex client engagements; drive conversations with our customer's IT and business stakeholders as it relates to Contact Center Transformation - arming them with best practices for buildingbest-in-class contact center organizationsacross one or more high-impact projects- Shape the direction of our Contact Center Transformation capability by identifying market trends, developing reusable collateral and frameworks to elevate our go-to-market offerings across strategy, technology, and alliance teams, and helping our sales teams properly message and position our customer service solutions globally.- Develop and publish thought leadership perspective via Slalom and public channels to support the ongoing eminence of Slalom's brand in the market.- Support formal or informal people leadership responsibilities including mentorship, feedback, coaching, and talent development.- Participate in Slalom culture initiatives (e.g., ID&E, ERGs, learning events, ) and champion inclusion and belonging across delivery environments and internal teams.- Develop and maintain subject matter expertise in contact center and customer experience capabilities within the customer service and support domains.What You'll Bring8-10+ years of experience in Customer Service, Field Service, or ContactCenters with a deepunderstandingofthe design, management and leadershipofcontact centerorganizations.Excellentbusiness and interpersonal skills that can be used to step intoany industry and identify and extract real business needs.Provenexperiencein leadingconversations and influencing decision makersat all levels of the company(e.g.,C-suite, VP, Directors Managers,Supervisors, and agents).Strong communication skills-verbal, written, and visual - andapplication experiencesincluding;presenting, meeting facilitation,negotiation, decision making, and problem-solving.Advanced skills in leadingworkshopsor meetingsvirtually or in person.Demonstrated progressive leadership in the sales cycle.Proven experience leading enterprise-scale transformation programs withmultiple workstreams using strategic, analytical thinking and possessionof the ability to formulate business solutions from requirements.Ability to conceptualizehow Customer Service solutions can be applied tosolve business problems.Expertise in Workforce and Quality Managementtechnologies and cloudcontact center platforms (CCaaS), including migration strategy andvendor selection.Deep knowledgeof common service metrics and how to aid customers inunderstanding the importance of/defining their own KPIs.Ability to identify whitespace in delivery and proactively convertopportunities to pursuits.Demonstrated capability in building teams, mentoring talent, and drivingoperational excellence.Willingness to travel ~30-50% as required.Authorized to work for any U.S. employer.Willingnessto conduct a service solution sc