Job Title

Claims Coordinator - OFM Print ( Apply ufeff Claims Coordinator - OFM Salary $40,289.60 Annually Location City County Building, IN Job Type Full Time Job Number 09466 Department Office of Finance and Management Opening Date 11/07/2025 Closing Date 1/7/2026 11:59 PM Eastern + Description + Benefits Overview Claims Coordinator performs loss recovery of debt for the City-County enterprise, including the subrogation of property damage recovery with insurance vendors and/or citizens, issuance of demand letters and coordination of aged debt to outside Collection or Legal Firms. Position Responsibilities Maintains the debt database, including older expired debt that is beyond the statute of limitations. Processes daily u201cControlleru201d reports to Accounts Receivable and credits recovery back to appropriate agencies. Performs subrogation, negotiations with clients, particularly with insurance vendors on property damage recovery. Manages and develops payment plans with clients. Reviews crash reports for collection opportunities, works with safety staff and IMPD to ascertain reports on property damage. Composes and communicates reports as necessary on a weekly, monthly, and year-to-date basis for recovery. Performs at or exceeds annual recovery goals. Evaluates deposit reports from outside collection firms. Supports management during periodic audit reviews. Evaluates vendors as part of an RFP review team when necessary. Promotes the goodwill of the Unit and seeks to attract more program debt. Supports the Fire Department with collection of Inspections and payments. Pursues delinquent payments through the recovery process. Supports the Clerku2019s office with the collection of court fees/fines, delinquent traffic court tickets, and probation fines. Submits updates to the SharePoint site for IndyStat reporting to the Mayoru2019s Office. Maintains appropriate records, files, documentation, etc. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time. Qualifications High School Diploma or GED with experience in customer service and debt collection. The Coordinators must be familiar with Fair Debt Collection practices and demonstrate an ability to be assertive while professional. Knowledge of spreadsheet, database and Microsoft word processing documents are required. Independent Judgment Position requires the knowledge of established policies and procedures, which controls most of the incumbentu2019s actions. Very limited independent judgment is utilized.