Description We have an URGENT contract opportunity for a highly detail-oriented Loan Servicing Support Specialist in Boise, Idaho. This role is critical to ensuring the accuracy, compliance, and efficiency of our loan servicing operations. The ideal candidate must have a strong working knowledge of end-to-end loan servicing as well as hands-on experience with Black Knight MSP. This position is best suited for someone with a solid mortgage servicing background and a dedication to exceptional borrower support. Responsibilities: u2022 Process loan payments and manage customer accounts, ensuring all updates are accurate, timely, and compliant. u2022 Administer and analyze escrow accounts, including tax and insurance disbursements, while maintaining full regulatory compliance. u2022 Conduct detailed audits of loan and escrow records to verify proper setup, complete payment histories, and adherence to federal, state, and investor guidelines. u2022 Analyze data related to escrow shortages, overages, delinquency trends, and servicing exceptions, identifying root causes and recommending actionable solutions. u2022 Maintain precise, up-to-date loan records within Black Knight MSP, ensuring the highest level of data integrity. u2022 Investigate and resolve escrow discrepancies and borrower disputes with professionalism and accuracy. u2022 Coordinate with tax authorities, insurance carriers, and internal teams to ensure timely, accurate disbursements. u2022 Reconcile escrow accounts and support month-end reporting, balancing, and audit preparation. u2022 Ensure all servicing activities align with company policies, investor requirements, and regulatory standards. u2022 Recommend process improvements to enhance accuracy, operational efficiency, and audit readiness. Requirements u2022 Proven experience in loan administration, mortgage servicing, or related fields. u2022 Strong knowledge of escrow management, including tax and insurance disbursements. u2022 Proficiency in analyzing data and performing audits to identify discrepancies and improve processes. u2022 Familiarity with servicing systems, such as Black Knight or similar platforms. u2022 Excellent problem-solving skills with the ability to address borrower disputes and escrow discrepancies. u2022 Knowledge of federal and state regulations related to mortgage servicing. u2022 Strong organizational skills and attention to detail for maintaining accurate records. u2022 Ability to collaborate effectively with internal teams and external parties such as tax authorities and insurance providers. Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use (.
Job Title
Loan Servicing - Support