Job Title

You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.FTE: 1.0 Shift: Days, Schedule: Mon-Fri 0630a-1700, 10 hour shifts at various locations (North Point, DHEC and CDA)Position SummaryThe Medical Secretary is responsible for the scheduling and coordination of patients for all patient services and procedures. The incumbent answers multi-line phones; obtains and documents patient information; coordinates paperwork, insurance referrals/authorizations and arranges for interpreter services when needed.ResponsibilitiesAssists in operations of assigned department to include, quality assurance, process improvement, data management and customer serviceSchedules patients for clinical services for all modalities for assigned areaObtains necessary information for the determination of appropriate procedure(s)/appointmentAnswers multi-line phone system, responding to caller, physician or patientCancels and reschedules exams/appointments, in coordination with the reception/registration personnel and technical staff, as directedCoordinates insurance referral and authorization informationCoordinates interpreter services for patient appointments at MHS and patient visits via phoneRequirementsPost high school clerical vocational training or college course work preferredMedical Terminology certification preferredExperience in a medical setting preferredOne year of experience working with an electronic medical records system such as EPIC or CernerIf position is located in Imaging, prior imaging/scheduling experience and knowledge of any type of Radiology Information Systems such as McKesson or Philips I-site is preferredOur ValuesAs a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.Why MultiCare?Belonging: We work to create a true sense of belonging for all our employeesMission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serveMarket leadership: Washington state's largest community-based, locally governed health systemEmployee-centric: Named Forbes