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Responsibilities & Qualifications The mission of FDICu2019s Chief Information Officer Organization (CIOO) is to provide scalable,efficient technology that enables continuous access to data securely. In support of this mission,FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented sixproduct suites across the ServiceNow platform.The use of cloud platforms like ServiceNow is a key component of the FDICu2019s ongoing ITModernization Program, which emphasizes accelerated cloud adoption to support mission needs.The IT Modernization Program is intended to align the FDICu2019s IT program with key Federalpriorities, including the Federal Cloud Smart Strategy. RESPONSIBILITIES + Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. + Lead teams in the performance of onsite Updates, Configuration changes, or Software installations. Lead teams in the performance of bulk MACDs. + Lead technical Support and setup during special events such as conferences. vi. Provide lead technical assistance to End Users. Liaise with and Support Customer VIPs. + Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues + Oversee e (5) key areas: 1) Conventional Device Support, 2) Printer and MFD Device Support, 3) Mobile Device Management, 4) MACDs, and 5) Walk Up Kiosk Support. REQUIRED QUALIFICATIONS + BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience. + Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting. + Experience with various desktop systems, operating systems, and diverse technical environments. iv. Excellent customer service orientation and verbal communication skills. Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, + and mobile device services such as ActiveSync. vi. Ability to install Software for and troubleshoot a wide range of Applications. vii. Experience in a financial services environment preferred. Analytical thinking and problem-solving ability + Proficiency in u2022 BigFix u2022 Bomgar u2022 SCCM for desktops u2022 Exchange Online Protection u2022 Office365 Advanced Threat Protection u2022 Windows Defender u2022 Windows BitLocker u2022 IBM MaaS360 Overview We are seekingClient Service Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. You will be acting as a lead technician in the performance of onsite Support activities, where excellent customer service and professional expertise are required. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. u201cTechnology moving at the speed of thoughtu201d embodies these principles u2013 the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at . Apply now to explore jobs with us The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond