Job Title: Member Service Representative (Loan Officer)Work Schedule: VariesFLSA Status: Non-Exempt (Full-Time)Loan Officer Job Summary: Incumbent is responsible for providing courteous, efficient, and accurate memberservice and processing loans. Realize members needs by proactively determining appropriateproducts and services for our Credit Union members, while continuing to honor our mission statement.Loan Officer Qualifications:Must have a high school diploma or GED equivalent. Two (2) years of previous member service andsales preferred. Must possess a valid drivers license with an acceptable three (3) year driving recordpreferred.Essential Elements of the Job:1. Maintain a positive and professional image of self and the Credit Union.2. Provide accurate, timely, and courteous service to our members in processing transactionsefficiently. Assist members with all aspects of their account needs to build trust and rapport.3. Maintain confidentiality and adhere to proper security measures of the Credit Union.4. Essure all paperwork is accurate and scanned in a timely manner.5. Cross-sell loan protection products on loans and additional accounts, asking for referrals.6. Assist members with consumer loan needs, including auto, boat motorcycle, and personal loans.7. Manage loan recapture and indirect loan list to ensure members are taking advantage of everyopportunity available.8. Manage title work process, including ensuring titles are accurate, recording in a timely fashion andcorrecting any errors detected.9. Manage proof of insurance for loans processed, including ensuring that members provide proof ofinsurance or an insurance contact for all loans and ensuring that proof is provided from insuranceagent.10. Maintain a cash drawer efficiently, which includes processing member transactions quickly andaccurately, handling cash transactions between members, balancing drawer at the end of everyshift, and looking for cross-selling opportunities.11. Follow Check Acceptance procedures.12. Follow all branch opening and closing procedures.Additional Job Requirements:1. Actively participate in seminars/training and workshops as required.2. Other administrative duties as assigned by Branch Manager.3. Incumbent will occasionally be expected to work some evenings and weekends for communityevents or special projects assigned by management.Physical Effort and Working Conditions:Incumbent performs duties in a standard office environment involving sitting, standing, keyboarding,close vision, speaking clearly, hearing sounds, and communication. May be required to lift up to 50pounds. Incumbent may work with a desktop computer, printer, copier, calculator, coin counter, VISAcash advance machine, scanner, telephone, and other miscellaneous office equipment as cumbent may occasionally travel to surrounding area branches for networking, businessdevelopment, or required training as required. Incumbent will occasionally be expected to work someevenings and weekends for community events or special projects
Job Title
Member Service Representative (Loan Officer)