Job Title

Position InformationPosition TitleOffice Support Supervisor 1Working TitleLocationOlympiaEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505.Union RepresentedYesOvertime EligibleYesMonthly FTE1.0Salary Step (minimum monthly amount)$3,787.00Salary Step (maximum monthly amount)$5,060.00Cyclic PositionNoCyclic Detailsn/aProject PositionYesEnd Date10/01/2027Special NoteThis is a full-time, overtime eligible, project position on the Olympia campus of The Evergreen State College. This project position is funded by a U.S. Department of Education Title III - Strengthening Institutions Program (SIP) grant through October 1, 2027 and is dependent on continued federal funding.Position PurposeThe Evergreen State College is working to rethink and redesign our approach to providing holistic support to students. This position plays a central role in the efforts to increase success among students historically underserved by higher education. By building new approaches and knitting together academic and support components, this work enables many more students to thrive. We are working to ensure that Evergreen students will experience a coherent and seamless network of support by leveraging technology, providing training, and empowering staff and faculty to implement best practices for student success. The incumbent supports these efforts by providing overall administrative and supervisory support to the Greener Hub Information Desk, assisting in the administrative duties of the Title III program implementation, and providing direct administrative support to the Associate Dean of Holistic Advising and TRIO Programs. This position reports to the Assistant Director of Title III Programs and works closely with the Associate Dean of Holistic Advising and TRIO Programs.Nature and ScopeEssential FunctionsGreener Hub AdministrationSupervise up to eight part-time Greener Hub student employees, including hiring, training, scheduling, evaluating, and addressing performance issues.Schedule Greener Hub student staff to ensure adequate coverage for in person, phone, email, and ticket inquiries and provide backup coverage when needed.Cross train Greener Hub student employees to provide event specific information and guidance during large scale Evergreen events like New Student Orientation, quarterly Academic Fairs, and Career and Internship Fairs.Track, organize, and prepare reports for performance metrics, such as customer traffic, response times, and user satisfaction.Implement a consistent and user-friendly evaluation system for users of the Greener Hub to provide collaboration with campus partners, maintain an inventory of campus resources and informational materials, such as flyers, forms, and business cards.Maintain Greener Hub guidelines and standards by documenting and updating procedures and training manuals on a regular, ongoing basis.Collaborate effectively with campus partners, such as Academic and Career Advising, Enrollment Services, Academic Deans, etc. to resolve complex student issues and improve business practices.Facilitate opportunities for collaboration and