Job Title

Puget Sound Energy is looking to grow our community with top talented individuals like you With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.PSE'sLegalteam is looking for qualified candidates to fill anopenSupervisor - Claims AdministrationpositionSpecific details regarding the work arrangements for this position will be discussed in further detail during the interview process.Job DescriptionLeads the internal claims collections function under the direction of the Manager Claims, with a strong emphasis on the recovery and collection of outstanding damage claims. Under the direction of the Manager Claims, responsible for overseeing the accuracy and performance of the damage-claim receivable database, conducting audits, and driving process improvements to maximize recovery efforts. This position serves as the link between frontline claims and collections/recovery staff and the Manager, Claims, escalating issues when necessary and reporting on team performance.Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.Job ResponsibilitiesEmployee Safety, Development & Team Building - Provides employees with coaching, feedback, and developmental opportunities and builds effective teams:Demonstrates a passion for safety. Promotes and supports a culture of total safety including eliminating at-risk behaviors by conducting safety audits and inspections, eliminating hazards and near misses, and attending safety meetings.Sets clear expectations and holds employees accountable for performance as well as safety goals/targets where applicable.Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions. Ensures required training is successfully completed.Challenges and inspires employees to achieve business results.Accountable to ensure employees adhere to legal and operational compliance requirements, as well as safety standards.Conducts and ensures the completion of performance reviews and development plans.Provides coaching, direction and leadership support to team members in order to achieve employee, business, customer, and safety results.Leads efforts to recover outstanding damage claims by collaborating on effective billing, tracking, and collection strategies.Monitors and audits claim packages to ensure completeness and accuracy, supporting timely recovery.Assigns and manages claims referred to collection agencies and legal teams for recovery.Maintains and analyzes databases to support damage-claim billing and recovery processes.Promotes a culture of continuous improvement and safety through regular team development activities and performance feedback.Collaborates with interested, affected, or relevant parties to ensure timely and accurate invoicing and claim resolution.Monitors and manages workload to optimize staff utilization.Supports key financial metrics and ensure accuracy of department dashboards.Hybrid schedule based out of Bellevue, WA.Performs other duties as assigned.Minimum QualificationsBachelor's degree in business administration, finance, or related field, or equivalent combination of education and experience.Five (5) years of experience in multi-line or utility claims adjusting with 2 years supervisory experience.Strong knowledge of civil justice system, insurance subrogation, and regulatory frameworks.Self-motivated, disciplined, and effective under high-stress conditions.Proven leadersh