Job Description: Hobart Service, an Illinois Tool Works Company, has been in business for over 120 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. SUMMARY The selected candidate will be able to perform a variety of duties with a focus on Accounts Receivables, Accounts Payable, Dispatching, invoicing, maintain various files and other functions as needed. The incumbent will be able to prepare and/or maintain Excel and Word documents for correspondence, forms, orders, etc. The individual must be able to display professionalism and use tact on the telephone when talking to customers and other employees. Individual must be cross trained in all office administration functions. The candidate will perform various other clerical functions as necessary. Supervisory Responsibilities This position has no direct or indirect supervisory responsibilities. QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High school diploma or GED Desired Education/Experience Associates Degree in a business related field is preferred, but not required. Certificates and Licenses None Job u2014Specific Knowledge To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job. u2022 Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers. u2022 Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences. u2022 Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies. Technical and Communication Skills u2022 Ability to learn new technology u2022 Excellent phone and communication skills. u2022 Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Quality u2022 Demonstrates accuracy and thoroughness. u2022 Looks for ways to improve and promote quality. u2022 Applies feedback to improve performance. u2022 Monitors own work to ensure quality. Quantity u2022 Completes work in timely manner. u2022 Strives to increase productivity. u2022 Works quickly. Attendance/Punctuality u2022 Is consistently at work and on time. u2022 Ensures work responsibilities are covered when absent. u2022 Arrives at meetings and appointments on time. Dependability u2022 Follows instructions, responds to management direction. u2022 Takes responsibility for own actions. Teamwork u2022 Balances team and individual responsibilities. u2022 Exhibits objectivity and openness to others' views. u2022 Gives and welcomes feedback. u2022 Contributes to building a positive team spirit. u2022 Puts success of team above own interests. u2022 Able to build morale and group commitments to goals and objectives. u2022 Supports everyone's efforts to succeed. u2022 Recognizes accomplishments of other team members. u2022 Keeps commitments. u2022 Commits to extended hours of work when necessary to reach goals. u2022 Completes tasks on time. Safety u2022 Ability to read and understand safety guidelines of the business. u2022 Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality. u2022 Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. u2022 Demonstrates a comprehensive knowledge of company products and services. Time Management and Communication Skills u2022 Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. u2022 Demonstrated ability to communicate orally with individuals from within and outside the organization. u2022 Demonstrates crisis/conflict resolution skills. u2022 Ability to self-motivate and take direction from senior technicians and management. u2022 Thrives in multi-tasking environment and can adjust priorities quickly. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this Job, the employee may: u2022 Lift up to 75 lbs with or without assistance u2022 Climb up to 10 ft with an A-frame ladder u2022 Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet u2022 Kneel, squat, bend, push/pull u2022 Move in different positions to accomplish tasks in various environments including tight and confined spaces Working Conditions u2022 Office facility u2022 Exposure to noise, heat, cold, slippery, wet dirty conditions may occur u2022 Travel requirement up to 10% of time Hours of Work u2022 Normal business hours with occasional/frequent/extended hours as needed u2022 Flexibility with schedule to meet critical deadlines u2022 Extended hours may include nights and/or weekends u2022 Normal scheduled hours cover early mornings, evenings and/or weekends u2022 Be available to work overtime as required Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace. If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at to request assistance. No other requests will be acknowledged. _ITW is an equal opportunity employer. We value our colleaguesu2019 unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential._ _As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship._ _All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws._
Job Title
Administrative Assistant II