Job Title

Location: Vancouver, Washington Type: Contract Job #8306Overview:ACS Professional Staffing is looking for an employee to work on-site with our client. This Telecommunications Support Specialist 2 will coordinate installation, operation, troubleshooting, and maintenance of telecommunications systems, including VoIP, voicemail, and audio/video conferencing. The role involves managing service requests through ITSM platforms, performing moves/adds/changes, and collaborating with vendors for testing and implementation. Responsibilities also include programming telecom systems, maintaining databases, and providing on-call support for voice and video infrastructure. This full-time position is located in Vancouver, WA.Pay Rate: $33.61 - $41.34Benefits: Paid holidays: 11 PTO: Starting at 10 days Sick Leave: Up to 56 hours per year (prorated based on start date) EAP: Employee Assistance Program Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%) Other benefits include the following: Calm App, Access PerksResponsibilities: Coordinate efforts to install, operate, troubleshoot, maintain, and manage telecommunications equipment and/or services. Operate and maintain, VoIP, Voicemail, Audio/Video Conference systems, paging, and call accounting system(s). Use scripts in communications programs and databases to streamline database imports and exports from Unified Communication Systems (VoIP), s and ancillary equipment associated with large scale moves, ads, and changes. Perform tasks in an enterprise ticket tracking or scheduling system including: Responding to client request services in a centralized IT Service Management (ITSM) ticketing and Workflow platforms Using the ITSM to schedule system changes, including providing appropriate documentation. Delivering telecommunications devices and services; updating telephony systems. Coordinate with other service groups to perform moves, additions, and changes to telecommunications infrastructure. Work with Client Support and vendors to perform research, testing, evaluation, and assist with the implementation of telecommunications products and services. Analyze and process requests for services and equipment, assisting clients in obtaining a cost-effective and efficient solution to meet their needs. Perform telecom maintenance which includes: Cleaning, changing, telephone sets. Programming telecom systems, installing wiring, and updating documentation with Telephone and Video installations. Scheduling, changing, and troubleshooting voice and video conferences. Troubleshooting voice analog lines, T-1's, trunking, conference bridges, and other voice and video equipment. Maintain database applications for special functions such as NICE, Avtec, Microcall and Paging systems as backup. Provide rotational on-call and backup support for existing systems and functions; expected less than 5 weeks per year. Location for on-call and backup support may be at facilities or off-site. Identify and analyze potential problem areas. Provide recommendations/approaches for resolving to the Team Lead Manager for review and approval. Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (ITo view the full job description,