Job Title

Role DetailsContract Duration: Full-timeTraining Schedule: Monday-Friday, 12:00 am - 9:00 am Manila Time, Weekends offWork Schedule: Monday-Friday, 12:00 am - 9:00 am Manila Time Weekends offWork Type and Location: Hybrid - Metro ManilaExpected Start Date: December 18, 2025About UsCrescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.More than that, Crescendo is about people. We dont just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and lets build the future of customer experience together.Welcome to Crescendo. Welcome to whats next. The RoleWe are seeking a detail-oriented and proactive Customer Support Specialist III to support our commercial ecommerce operations. In this role, youll manage data, reporting, merchandising workflows, and retail operations, while collaborating with cross-functional teams to ensure smooth execution and high-quality results.This position is ideal for someone who enjoys working with data, driving operational efficiency, and partnering with multiple teams to deliver insights and improve processes. What Youll Do:Manage and optimize dashboards, reporting processes, and data integrations for sales, inventory, and performance KPIs.Pull and analyze month-end and weekly inventory data to ensure accurate insights at store and warehouse levels.Support operational verification to confirm demand aligns with POS projections and orders are routed correctly.Maintain and track Retail Health Scores, merchandising compliance, and execution results.Oversee administrative platforms and processes, including Bazaarvoice, PIM updates, price lists, and ICT forms.Assist with trade spend reconciliation, wire transfer verifications, and other financial support tasks.Maintain retail calendars, promotional timelines, and execution schedules to ensure timely operations.Consolidate contracts, retailer terms, sales documents, and other operational materials for organized access.Collaborate cross-functionally with sales, operations, accounting, and merchandising teams to align execution and resolve issues.Provide leadership with reporting insights, special project support, and process improvement recommendations. What We Expect From You:At least 2 years of experience working in a similar roleStrong attention to detail and ability to manage complex datasets and reports.Excellent written and verbal communication skills for coordinating across teams and stakeholders.Highly organized, able to prioritize tasks, and meet deadlines consistently.Proactive problem-solving skills, identifying and addressing issues before they fortable working with reporting dashboards, data management platforms, and administrative systems.Adaptable and able to thrive in a fast-paced, dynamic environment.Collaborative mindset, while capable of independent work when needed.Ability to support multiple operational areas, including merchandising, finance, and retail execution.Analytical mindset with a focus on continuous improvement and operational efficiency.Passionate about supporting high-quality retail operations and enhancing customer experience. What Youll Get In Return:Hybrid working arrangementsCompetitive Base SalaryAttractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employeesAccess to free posture-based fitness workouts from homeTraining opportunities provided by Crescendo and outside entities1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional developmentCompany Culture Is At Our CorennCore values give our work intention and our culture its edge. Theyre the standards we hold for ourselves, our partners, and each other.nnntCare for others: Empathy is a key driver. When people thrive, so does the mission.ntEmbrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.ntManifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel whats next.ntTake ownership: Bold choices with integrity at the core—thats how impact lasts.ntBe humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.nnnCrescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.nnWe are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact