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Job Title


Operational Improvement Capability Director - JO-2502-25064-6744


Company : MSCCN


Location : Boise, ID


Created : 2025-12-08


Job Type : Full Time


Job Description

This job was posted by : For more information,please see: West Region Director:Operational ImprovementWe are targeting for this role to be located in the West Region wherethere is a Slalom office.Who You'll Work WithAt Slalom, personal connection meets global scale. Our vision is toenable a world in which everyone loves their work and life. We helporganizations of all kinds redefine what's possible, give shape to thefuture-and get there.What You'll DoSlalom's Operational Improvement capability seeks to create and executea systematic approach to identifying and improving the efficiency andeffectiveness of an organization's business and processes, deliveringmeasurable cost savings and providing scalability to support futuregrowth. As the leader of the Americas Operational Improvement business,you will manage and grow our services related to operational performancemanagement, operational process improvement including but not limited toautomation, mining, intelligent operations, and lean Six Sigma processimprovement.Key responsibilities include collaborating with leadership to adaptofferings to market trends, fostering strong customer relationships,aligning recruitment with demand, and overseeing operations to meetfinancial and operational targets while promoting a collaborativecommunity.Client Engagement + Sales- Build and maintain Slalom's footprint within your assigned portfolio (Operational Improvement).- Drive business development by creating Statements of Work (SOW), leveraging subject matter expertise to sell engagements, and influencing strategic direction to help clients achieve business objectives.Consulting Expertise:- Identify opportunities for growth and maturation of Slalom offerings. Set the direction for that growth and manage a multi-million dollar capability. Be responsible for project quality, including delivery of work, staffing teams, and monitoring utilization.Growth + Revenue- Individually provides subject matter expertise and solutioning to our most strategic clients- Creates the leadership team, go to market motion, and accountability where Capability leaders serve markets with the ability to drive and participate in solutioning for defined Capability area, both as Solution Leads and as SMEs. Drive overall Capability growth through management of pipeline and direction of business development activities across Capability leadership team.Thought Leadership- Develop and promote thought leadership, marketing solutions, and assets to respond to digital disruption and shape industry conversations. Provide guidance and insights on emerging trends and best practices.Service Expansion:- Actively contribute to the expansion of Slalom's services and offerings. This includes identifying new business opportunities, developing go-to-market strategies, and driving revenue growth.Delivery Management (Quality & Client Management)- Individually builds and maintains key client/partner relationships, leveraging Capability expertise to bring client value. Participate in complex deal QA process, demonstrating mastery in project delivery within domain of expertise to ensure successful outcomes. Address delivery escalations in Capability discipline, both internally and client facing.Financial Management- Leads the formation of the Country Discipline's AOP per company planning cycle and contribute to Capability level AOP. Manages business to achieve operational goals (e.g. blended utilization, cost to serve). Grows business (resource revenue; resource headcount) in alignment to geo forecastingWhat You'll Bring- 7-10+ years of experience specifically in the consulti g industry, with a proven track record of growing accounts and delivering on projects- 7-10+ years of experience leading teams, owning solutions and revenue responsibilities- Direct consulting experience in bringing Operational Improvement strategies to clients.- Excellent negotiation, conflict management, problem-solving, and decision-making skills.- Proven experience in developing go-to-market content, thought leadership, and marketing solutions.- Demonstrated experience delivering high-impact consulting services.- Previous P&L and direct revenue responsibilities.AdditionalThis role will require time in a Slalom office, at client site andability to work remote, candidates should be comfortable with a hybridwork environment, prioritizing client facing needs as appropriate.About UsSlalom is a fiercely human business and technology consulting companythat leads with outcomes to bring more value, in all ways, always. Fromstrategy through delivery, our agile teams across 52 offices in 12countries collaborate with clients to bring powerful customerexperiences, innovative ways of working, and new products and servicesto life. We are trusted by leaders across the Global 1000, manysuccessful enterprise and mid-market companies, and 500+ publi