Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and youu2019ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youu2019ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board Why you'll love this job + u200bThis job is a member of the Hubs & Gateways Team within the Customer Experience Division. + u200bResponsible for managing the operations, optimizing the business, leading the people and cultivating relationships with diverse audiences. + The pay range for this position is $69,000 - $97,000, taking into account the qualifications and experience of the selected candidate. What you'll do + Assess and executes appropriate resources to optimize station performance + Monitors, reviews and reports station performance + Understands the importance of safety, compliance and regulatory standards associated with flight operations + Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders + Coordinates closely with local airport authorities and government agencies to ensure organizationu2019s priorities, objectives and concerns are effectively represented + Directs, manages, and oversees, daily airport operation activities to ensure safe, reliable and efficient service for our passengers and stakeholders + Manages scheduled, off-scheduled and charter flight operations and meet performance goals + Acts as liaison between the Company and various organizations + Evaluates, identifies and recommends process improvement changes for a dynamic operational environment + Oversees, monitors and controls budget and manages overall financial administration + Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service + Assumes responsibility of employee management u2013 including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development + Maintains company standards of safety and security + Partners with vendors and contractors + Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates All you'll need for success Minimum Qualifications- Education & Prior Job Experience + Bacheloru2019s degree in related field or equivalent work experience + 4 years airline operations experience + 2 years in supervisory or management capacity + Track record of exceptional supervisory, leadership and motivational skills Preferred Qualifications- Education & Prior Job Experience + u200bKnowledge of managing an operating budget Skills, Licenses & Certifications + Demonstrated time-management skills with proven ability to handle multiple projects while meeting deadlines + Outstanding organizational abilities + Ability to work cohesively with collective bargaining units + Understands the importance of safety, compliance and regulatory standards associated with flight operations + Ability to resolve issues with internal and external customers + Uses sound business judgment to make key decisions + Effective conflict resolution skills + Skilled in Microsoft Office software (e.g. Word, Excel, Access, PowerPoint ) + Takes initiative to act upon and adapt to a fast-paced environment + Valid US drivers license + Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA). + Must be able to secure appropriate airport authority and/or US Customs security badges + Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing What you'll get Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, youu2019ll have access to your health, dental, prescription and vision benefits to help you stay well. And thatu2019s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself u2013 thatu2019s why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeu2019s journey? Feel free to be yourself at American.EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
Job Title
General Manager, Airport Customer Experience - SJC