Job Title

Description: The Opportunity Hyatt seeks an enthusiastic Director to join our Openings & Conversions Commercial Onboarding team. In this role, you will be collaborating closely with the broader Openings and Conversions and Ramp Strategy teams, where youu2019ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections with colleagues, customers, and guests across the organization. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines canopen the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of whatu2019s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purposeu2014to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.Our care for our colleagues is the key to our success. Weu2019re proud to have earned a place on Fortuneu2019s prestigious _100 Best Companies to Work Foru00ae_ list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong. Weu2019re proud to offer exceptional corporate benefits which include: u00b7 Annual allotment of free hotel stays at Hyatt hotels globally u00b7 Flexible work schedule u00b7 Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center u00b7 A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption u00b7 Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The Director, Project Management Commercial Onboarding leads the coordination, activation, and risk management of commercial workstreams for hotel openings, conversions, integrations, operator transitions, and de-flags across Hyattu2019s global portfolio. This role serves as the commercial lead and primary point of contact for assigned projects, ensuring that all commercial disciplinesu2014Revenue Management, Sales, Marketing, Loyalty, Digital, Distribution, Training, and Technologyu2014are integrated and aligned from pre-opening through post-opening care and ramp-up. This position is execution and project management focused, managing detailed project plans, timelines, and task trackers for all assigned openings and conversions. The ideal candidate is highly organized, deadline-driven, and thrives in a fast-paced, cross-functional environment. This position works with our full portfolio of brands (Classics, Essentials, Luxury, Lifestyle, Inclusive) and various types of projects (opening, conversion, integration). 1. Commercial Project Management for Openings, Conversions & Integrations u2022Lead the commercial integration planning and execution for new hotel openings, brand transitions, portfolio integrations, and conversions. u2022Manage and monitor project milestones, commercial readiness, and team accountability across all functional areas. u2022Facilitate alignment and visibility across all relevant stakeholders, including commercial, development, operations, and finance. u2022Maintain accurate documentation, project reporting, and dashboards for leadership visibility. 2. Risk Identification, Escalation & Resolution u2022Proactively identify risks to successful commercial launch, integration, or conversionu2014including delays, resource gaps, data integrity issues, or readiness misalignment. u2022Escalate risks to the appropriate leaders with a view toward visibility, prioritization, and cross-functional resolution. u2022Work with internal teams and external operators to remove blockers and ensure continuity in project execution. 3. Cross-Functional Integration & Stakeholder Engagement u2022Act as the commercial integration lead, coordinating with functional experts from Revenue, Sales, Marketing, Loyalty, Digital, Training, and Technology. u2022Partner with non-commercial stakeholders (e.g., Development, Legal, Finance, Operations) to ensure commercial work is synchronized with enterprise-wide opening/transition timelines. u2022Engage directly with Franchise Operators and Owner groups to ensure understanding of and adherence to commercial onboarding requirements. 4. Ramp Strategy Coordination u2022Monitor ramp KPIs (e.g., RevPAR Index, channel mix, group contribution) and flag early performance risks or gaps in execution. u2022Coordinate pre-opening or pre-conversion intake and timeline with Regional Ramp Strategists, who are accountable for ramp performance strategies across Revenue, Sales, and Marketing. 5. De-flags & Operator Transitions u2022Lead the commercial coordination for hotel de-flags and operator transitions, ensuring effective offboarding/onboarding of systems, contracts, tools, and resources. u2022Work with internal teams and third-party operators to manage commercial shutdowns, replacements, and brand alignment where applicable. u2022Ensure continuity of commercial data, guest communications, and key stakeholder updates throughout the transition period. 6. Process Improvement & Knowledge Sharing u2022Identify gaps and inefficiencies in the commercial openings and conversions process. u2022Contribute to toolkits, standard operating procedures, training content, and playbooks to promote global consistency and efficiency. u2022Share best practices and conduct lessons-learned reviews across project cycles. Qualifications: Experience Required: u20228u201310 years of experience in commercial operations (revenue/distribution/sales/marketing), project management, or hotel openings in a global hospitality or multi-brand environment u2022Experience supporting or leading commercial integration for new builds, conversions, de-flags, or operator transitions. u2022Strong organizational, communication, and multitasking skills with the ability to manage multiple projects simultaneously. u2022Proven ability to collaborate cross-functionally and influence without direct authority. u2022Detail-oriented with a strong sense of ownership and accountability. u2022PM certification or formal project management training preferred but not required. Experience Preferred: u2022Bachelor's degree in Business, Hospitality, or related field required; MBA or advanced degree preferred. The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. Weu2019d love to consider your unique experiences and how you could make Hyatt even better. _The salary range for this position is $142,000 to $155,000. This position is also eligible to earn incentive awards and an annual bonus._ _The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate._ _We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place._ Primary Location: US-IL-Chicago Organization: Hyatt Corporate Office Pay Basis: Yearly Job Level: Full-time Job: Hotel Operations Req ID: CHI015036Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.