Job Title

This position is being posted as a partnership between Sago and Sago Health, a Health Insights/Med Learning Group Company. The selected employee will be employed by Sago under the direction of Sago Health for the remainder of 2025 and fully moving to a Med Learning Group employee on January 1, 2026. Documentation of each employment will be provided to our selected candidate at hiring time. The CLUE Center Manager oversees the technical, operational, and relationship-driven functions of the CLUE Center, ensuring seamless execution of research activities for Eli Lilly stakeholders and internal Sago teams. This role requires a proactive, highly organized individual who excels at building strong partnerships with Eli Lilly project owners, suppliers, Sago departments, and on-site vendors while maintaining a high-performing research environment. This role requires the individual to be in-office full-time. Requirements KEY JOB RESPONSIBILITIES: Sago Health Technical & Coordination Duties u00b7 Work with the Sago QualBoard Team to ensure all Eli Lilly projects are launched on time and quality checked. u00b7 Monitor project chats to identify and mitigate issues affecting CLUE/Eli Lilly projects. u00b7 Serve as the first point of contact for Sago-related technical issues occurring during live projects at the CLUE Center. u00b7 Partner with Eli Lilly IT to ensure all Sago products remain fully compliant within Lilly systems. u00b7 Serve as the first point of contact for all scheduling and coordination issues related to Sago work. u00b7 Add CLUE room assignments to the Sago scheduling spreadsheet. u00b7 Provide technical and logistical support to the Sago Booking Team as needed. u00b7 Attending meetings related to Sago/Eli Lilly project execution and collaboration. CLUE Center Operations u00b7 Serve as the first point of contact for any operational issues within the CLUE Center, routing requests appropriately when outside the scope of Sago responsibility. u00b7 Co-manage the Eli Lilly PCs in CLUE viewing rooms and ensure systems are properly configured for viewing Sago projects. u00b7 Process all CLUE Center reservations and assign rooms based on weekly attendance data. u00b7 Attend monthly CLUE meetings as key operational representatives. u00b7 Coordinate Aramark food orders for CLUE sessions. u00b7 Coordinate with SBM for all housekeeping or facilities related matters in the CLUE Center. u00b7 Manage the CLUE Outlook Calendar and associated waiting list. u00b7 Manage invitations for all CLUE-based projects. u00b7 Interface with the Eli Lilly MyAccess system to ensure employees have appropriate badge access for CLUE usage. u00b7 Maintain and manage the 24-hour security access list for CLUE. u00b7 Order and manage all office supplies for CLUE operations. u00b7 Work with AVI/SPL Tech, Eli Lillyu2019s AV and integration vendor, to ensure each room is fully operational and properly configured for upcoming sessions. u00b7 Open and manage all Eli Lilly Facilities Tickets related to the CLUE Center facility. u00b7 Create and display the weekly CLUE schedule on designated PCs. u00b7 Create and display the monthly CLUE Recognition Monitor. u00b7 Pull weekly CLUE project attendance figures to support room assignment decisions. u00b7 Create and post the Moderator schedule and Moderator room signage. CORE COMPETENCIES: u00b7 Relationship-driven and client-focused: Builds strong, trust-based relationships with Eli Lilly project owners, suppliers, internal teams, and on-site partners; anticipates stakeholder needs and delivers a seamless, service-oriented experience. u00b7 Operational excellence and ownership: Maintains high standards in day-to-day operations by managing scheduling, coordination, reporting, and facility processes with precision, consistency, and proactive follow-through. u00b7 Technical aptitude and systems thinking: Troubleshoots issues confidently across PCs, AV systems, QualBoard, and Eli Lilly environments; partners effectively with IT, Facilities, AVI/SPL, and other vendors to ensure projects run smoothly and systems remain compliant. u00b7 Problem-solving and resourcefulness: Identifies issues early, mitigates risks, and develops actionable solutions; navigates complex, multi-stakeholder environments with sound judgment and a calm, solutions-first approach. u00b7 Communication and clarity: Communicates clearly and professionally across technical, operational, and client-facing contexts; translates technical or process-heavy information into concise, actionable guidance. u00b7 Collaboration and partnership: Serves as a connective partner between Eli Lilly teams, Sago teams, and external vendors; fosters strong partnerships through responsiveness, reliability, and a collaborative working style. u00b7 Adaptability and composure: Thrives in a dynamic environment with shifting priorities, maintaining professionalism, attention to detail, and composure under pressure. u00b7 Service orientation and hospitality mindset: Creates a welcoming, polished, and dependable CLUE Center experience; ensures guests, moderators, stakeholders, and partners feel supported and well-prepared. QUALIFICATIONS u00b7 2u20134 years of experience in technical support, research operations, facilities coordination, or a similar hybrid role. u00b7 Demonstrated experience working in relationship-driven environments, client-facing roles, or stakeholder support functions. u00b7 Experience supporting networked systems, research platforms, or enterprise software (QualBoard experience preferred). u00b7 Prior exposure to research operations, healthcare, or technology settings is a plus. u00b7 Experience navigating corporate IT processes and troubleshooting within secure technical environments. At Sago Health, we believe in partnership, precision, and people. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional client experiences, weu2019d love to hear from you. Benefits Location: On-Site Job Type: Full-Time, Exempt Compensation Details: u2022 Base salary: $85,000+ per year, based on experience Benefits: u2022 Health, dental, and vision insurance u2022 401(k) with employer match u2022 Paid time off and holidays