Job Title

Work Shift: Day Shift Time Type: Part time Department: CC017210 Family Services Summary: Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner. Additional Information: Creates a safe, caring, supportive environment for families through expertise in meeting basic needs of families of sick or hospitalized children. Demonstrates excellent communication skills, effectively manages stressful situations, maintains appropriate professional boundaries, demonstrates a high level of problem solving and conflict resolution skills, while providing services to families in a caring, compassionate manner. Required Education: No education requirements Recommended Education: High school diploma or GED or equivalent Required Work Experience: 2 years of relevant experience; HS Diploma or GED may substitute for 2 years of work experience Recommended Work Experience: Required Certifications: Recommended Certifications: Description 1. To promote and provide a warm, caring atmosphere in the waiting area by focusing on the needs of the family. Ensuring space is organized, neat, and clean and consistently appears welcoming. 2. Thoroughly orients parents and caregivers to the waiting area, key hospital functions and resources. 3. Responds promptly, appropriately, and professionally to patient/family and staff perceptions of and needs for care and services. 4. Uses problem solving and conflict resolution techniques to diffuse issues and negotiate satisfactory outcomes between employees, patients, families and visitors. 5. Collaborates with other AC departments (e.g., Social Work, Child Life, Pastoral Care, Environmental Services, Nursing, Security) in order to promptly address and resolve identified issues. 6. Participates in resource mobilization under the direction of Surgical Services and assists patients/families with paperwork for specific programs and resources, including lodging, meals, Ronald McDonald, educational information (i.e., Connection Center, AC Parent Resource Library). 7. Performs administrative tasks and duties efficiently and effectively 8. Completes projects for the department and enters statistical information into the computer. 9. Keeps supplies stocked and appropriately notifies Supervisor when supplies are in need of replenishment. 10. Performs other duties as assigned. Arkansas Childrenu2019s ( is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Childrenu2019s is driven by four core valuesu2014safety, teamwork, compassion and excellenceu2014which inform every action. Arkansas Childrenu2019s Hospital has received Magnet Status ( from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report ( for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Childrenu2019s has met the unique needs of children. But weu2019re more than just a hospital treating sick kidsu2014our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Childrenu2019s Little Rock campus includes a 336-bed hospital with the stateu2019s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Childrenu2019s Northwest ( provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. _u201cArkansas Childrenu2019s is a place of hope and comfort for children and parents. When you are at childrenu2019s, you are part of an elite team united with a common goal of saving children and making their lives better.u201d_ Michael u2013 Business Operations Manager u201cArkansas Childrenu2019s Hospital is a prestigious institution that cares for children.u201d Linda u2013 Information Systems Analyst u201cWe are an organization of care, love, and hope while we champion children.u201d Angela u2013 Parking and Fleet Coordinator u201cCare, love, and hope for childrenu201d Kathy u2013 Administrative Assistant u201cWhen I think of my time here at Arkansas Childrenu2019s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of lifeu201d Nick u2013 Supply AssistantArkansas Children's provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children's will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.