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Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: u2022 Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. u2022 Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. u2022 Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. u2022 Maintain meticulous records, manage inventory, and calculate charges for services rendered. u2022 Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. u2022 Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. u2022 Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: u2022 High school diploma or GED, coupled with minimum one year of relevant work experience. u2022 Proficiency in basic computer skills, including MS Office Suite. u2022 Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: u2022 Previous experience in copy jobs or related fields. u2022 Basic knowledge of electronics and copier equipment repair. u2022 Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact an Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationu2014how it is collected, stored, managed, and sharedu2014to unlock the potential in every organization. We deliver services and technologies that inspire our customersu2019 success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.