Job Title

Additional Information Job Number 25196522 Job Category Event Management Location Residence Inn by Marriott Chicago Downtown Magnificent Mile, 101 East Erie Street, Chicago, Illinois, United States, 60611VIEW ON MAP (Inn by Marriott Chicago Downtown Magnificent Mile, 101 East Erie Street, Chicago, Illinois, United States, 60611) Schedule Full Time Located Remotely? N Position Type Management Pay Range: $28.35-$34.13 per hour Bonus Eligible: Y JOB SUMMARY Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. CANDIDATE PROFILE Education and Experience u2022 High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations u2022 Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). u2022 Applies knowledge of all laws, as they relate to an event. u2022 Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. u2022 Adheres to and reinforces all standards, policies, and procedures. u2022 Maintains established sanitation levels. u2022 Manages departmental inventories and maintains equipment. u2022 Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. u2022 Schedules banquet service staff to forecast and service standards, while maximizing profits. u2022 Assists team in developing lasting relationships with groups to retain business and increase growth. Participating in and Leading Banquet Teams u2022 Sets goals and delegates tasks to improve departmental performance. u2022 Conducts monthly department meetings with the Banquet team. u2022 Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. u2022 Acts as a liaison to the kitchen staff. u2022 Leads shifts and actively participates in the servicing of events. Ensuring and Providing Exceptional Customer Service u2022 Sets a positive example for guest relations. u2022 Interacts with guests to obtain feedback on product quality and service levels. u2022 Responds to and handles guest problems and complaints. u2022 Empowers employees to provide excellent customer service. u2022 Ensures employees understand expectations and parameters. u2022 Strives to improve service performance. u2022 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. u2022 Reviews comment cards and guest satisfaction results with employees. Conducting Human Resources Activities u2022 Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. u2022 Observes service behaviors of employees and provides feedback to individuals. u2022 Monitors progress and leads discussion with staff each period. u2022 Participates in the development and implementation of corrective action plans. u2022 Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. u2022 Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Weu2019re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here ( to learn more. Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,u200b begin your purpose, belong to an amazing globalu200b team, and become the best version of you.