Job Title

Employee Benefits: Competitive wages for both full and part time opportunities 401K plan with company match after 1 year Educational assistance up to $5,250 per calendar year for undergraduate and graduate courses. No employee lifetime limit. Scholarship Program opportunity for FedEx Office employees and eligible dependents after 1 year of employment that range from $1,000 to $5,000 per program year. Generous paid time off program that includes holiday pay, bereavement time, jury duty, and accrual programs for paid vacation and sick time. Sick time accrues 1 hour for every 30 hours worked. Vacation accruals are based on position and years of service. For part-time, start accruing after 1 year of service at a rate of 3.34 hours for every 173 hours worked. For full-time, start accruing vacation time immediately based on hours worked to accrue approximately one or two weeks of paid vacation in the first year (based on position) and work your way up to more paid vacation time with tenure. 4 premium holidays, 2 non-premium holidays, and two floating holidays for all eligible employees. Paid parental leave for both moms and dads Adoption Assistance Program Medical, Flexible Spending Accounts, EAP, Dental, Vision, LTD & STD Disability, Life Insurance, Commuter, and Voluntary benefits Valuable employee discounts on shipping, printing, and access to LifeCare/Lifemart that offers discount programs for items such as retail and auto purchases, computer products, day care services, health and wellness needs, real estate, mobile phone products, education, and more. Free FedEx Learning Center (FLC) to help with career development aspirations / training for all FedEx Office employees. Diversity, equity, and inclusion programs available for all employees.POSITION SUMMARY:Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersEvaluates the efficiency and productivity of team members in creating positive customer experiencesIf necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfactionCreates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environmentEstablishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are deliveredProvides training and development of team members on assigned shifts by monitoring goals and providing feedbackInterviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team membersCoaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standardsMaintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performedOversees shipping related services and activitiesResponsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiativesCompl