Job Title

Work whereevery momentmatters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticutu2019s most comprehensive healthcare network. The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization. With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. _Position Summary:_ The Manager of Quality and Provider Relations supports the initiatives of the Population Health Cabinet and the Clinically Integrated Network (CIN). The Manager of Quality and Provider Relations develops, implements, and evaluates Population Health Management strategies and tactics across the ambulatory environment for the CIN. The Manager of Quality and Provider Relations works to drive improvements in health outcomes, quality of care, and patient experience, as well as increased engagement among providers. The Manager of Quality and Provider Relations collaborates with the Health Economics teams and other stakeholders to operationalize and manage the Provider Relations Manager team by leveraging data monitoring and analysis, and implementing change management strategies. _Position Responsibilities:_ Key Areas of Responsibility 1. Assumes primary responsibility to organize daily operations for delegated staff, scheduling team meetings, and providing first-level assistance for staff escalationsu2014functions as a resource for staff in addressing challenges and troubleshooting provider issues. 2. Acts as liaison for internal stakeholders and colleague teams, serving as collaborator, where appropriate. Coordinates meetings with other teams to facilitate discussions, projects, or ongoing workflows when needed. Maintains clear and effective communication channels between team members and leadership to ensure all parties are aligned, informed, and motivated 3. Evaluates the PRM team's performance through key performance indicators and provides input to annual performance reviews. Identifies barriers to achieving targeted clinical/ performance outcomes; communicates risks and proposes countermeasures to leadership. 4. Conducts regular meetings with team members to provide feedback, coaching, and guidance to support employee engagement and satisfaction, and ensure organizational priorities are implemented effectively. Assist in identifying staff development opportunities and relevant continuing education based on organizational and individual needs. 5. Through analysis of available performance data, leads the Provider Relations Management team in gathering data and meeting with key stakeholders (i.e., Health Economics, Contracting) to identify trends, develop goals, and practice interventions and/or programs incorporating best-practice and evidence-based research to drive Population Health Management (PHM) and improve quality outcomes. 6. Supports the Vice President of Medical Affairs and the Director of Population Health in achieving population health goals. 7. Incorporating front-line experience, provides recommendations to the Director for improving reporting tactics and processes to support ICPu2019s population health and quality initiatives more effectively. 8. Oversees the Provider Relations Management team in developing educational materials, communications, and additional collateral regarding ICPu2019s engagement and quality incentive program. 9. Provides leadership for developing and implementing social and educational events to promote provider engagement within the clinically integrated network and the system. 10. Perform other related duties as required _Working Relationships:_ This Job Reports To:Director of Quality and Clinical Integration Job Title(s) of HHC positions reporting to this Job:Provider Relations Manager Number- Direct Reports:5 Number- Indirect Reports:0 _Requirements and Specifications:_ Education u00b7 Minimum: Bachelor's degree orequivalent combination of education, training, and relevant experience instead of a degree. u00b7 Preferred: Bachelor's degree in a health care-related field Experience u00b7 Minimum: 3-5 yearsu2019 experience in practice or health care-related operations. u00b7 Preferred: 5-7 yearsu2019 experience in practice or health care-related operations, including dealing with physician performance and quality reporting. Language Skills u00b7 English Knowledge, Skills and Ability Requirements u00b7 Ability to support practice changes to discreet and varied audiences, i.e., Administrators, practice managers, clinicians, as needed u00b7 Proficient in Excel, PowerPoint, and Access. Experience with Tableau is highly preferred. u00b7 Experience with electronic medical records (Athena, EClinical Works, AllScripts, Epic, etc) preferred. u00b7 Experience with hospital systems (Cerner, Sunrise, Epic, and Premier) is preferred. u00b7 Excellent communication, analytical, presentation, and interpersonal skills u00b7 Ability to understand and convey complex information to many kinds of people is an absolute requirement, with demonstrated ability to work as a member of a team u00b7 Competence in quality improvement and data interpretation u00b7 Familiarity with case management and care coordination processes; experienced and skilled in working with interdisciplinary teams u00b7 Ability to innovate to achieve the organizationu2019s goals u00b7 Comfortable using and/or learning to use databases, reporting software, and electronic medical records u00b7 Exhibits leadership in demonstrating to staff how to embody the patient-centered goals of the organization, and in embracing change, where appropriate u00b7 Will require travel to other locations. _We take great care of careers.___ With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge u2013 helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. Job: Management / Administration Organization: Hartford HealthCare Corp. Title: Mgr Qual Provider Relations / Clinical Integration Location: Connecticut-Hartford-100 Pearl Street Hartford (10484) Requisition ID: 25163960