Job Title

All World Wide Wings Manager Responsibilities: All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company. Assistant General Manager Job Purpose: The Assistant General Manager (AGM) assists the General Manager with overseeing the operation of the entire restaurant. Maintains a safe environment, and improves bottom line profitability through appropriate revenue management. In addition to supervising the operation of the restaurant on a shift-by-shift basis, AGM Specific Responsibilities Include: Team: u2022 Assists General Manager with overall restaurant staffing planning u2022 Assists other managers with hiring decisions for all departments u2022 In partnership with the General Manager, conducts informative, focused weekly manager meetings. u2022 Creates, develops and implements incentive programs and contests in conjunction with the assigned Department Managers u2022 Actively motivates Team Members to participate in all company promotions and incentives u2022 Provides regular performance feedback and recognition to assigned Department Managers and all Team Members, including timely performance appraisals u2022 Assists General Manager with coaching other managers on effective performance management procedures. u2022 Assists General Manager with the on-going performance management and development of assigned Department Managers Guest: u2022 Actively looks for and identifies techniques to attract new guests. u2022 Responsible for the restaurant's Guest Comment program. Ensures all guest complaints are appropriately handled and within a timely basis. Provides feedback and coaching to managers on methods for handling guest complaints. Quality Operations: u2022 Facilitates and ensures adherence to new food product rollouts u2022 Responsible for ensuring assigned Department Managers and their teams meet or exceed company standards for serving quality products, recipe adherence and portioning u2022 Communicates areas of opportunity to the assigned Department Managers u2022 Helps general manager teach, coach and direct managers and Team Members on quality, service and cleanliness standards and proper inventory levels. u2022 Understands and analyzes pertinent sections of restaurant performance measurement tools (GEM, QSCs, audits, P&L) and trouble-shoots problems areas. Works with assigned Department Managers to create and put action plans in place to address issues. Follows up with each assigned Department Manager to ensure successful completion of plans u2022 Conducts administrative manager functions including entering invoices, inventory, end of day procedures, etc. u2022 Monitors all repair and maintenance and manages preventative maintenance program for the restaurant and communicates needs to appropriate persons. Sales and Profits: u2022 Holds assigned Department Managers accountable for costs directly associated with their departments u2022 Maintains proper inventory levels on all food and paper products u2022 Participates in departmental meetings for assigned Department Managers and assists with communicating successes, new procedures and areas of opportunity u2022 Establishes daily, weekly, monthly and quarterly projections u2022 Understands the P&L statement, creates action plans for problem areas u2022 Assists the General Manager in the creation and development of the annual restaurant budget u2022 Teaches assigned Department Managers how to meet or exceed budgeted profit goals, reacts to trends, troubleshoots problem areas u2022 Completes all other assigned duties or tasks The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Qualifications Knowledge and Skill Requirements: u2022 Candidates must be highly motivated, self-directed, and results driven with strong organizational skills, attention to detail and professional written and verbal communication skills. u2022 Possess ability and desire to create a fun, exciting environment for both guests and Team Members alike. u2022 Skilled with basic mathematical computations. u2022 Proven track record of successfully managing multiple priorities in a fast paced work environment. u2022 Maintain confidential information, adhere to and enforce company policies, programs, and compliance issues. u2022 Qualified candidates bring a minimum of 2 years restaurant or retail management experience, and experience managing a restaurant with a full bar is preferred. u2022 This role requires the completion of a high school education or equivalent, a valid driver's license to travel between units, a satisfactory background check, and the ability to lift 50 pounds regularly. u2022 Completion of Buffalo Wild Wings Management Certification program u2022 Has successfully managed each department, Greeter/Cashier, Hospitality, Bar and HOH for a minimum of three periods each.