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Are you a recent college graduate or early-career professional with a passion for helping others? Join our dynamic team in Bridgewater, NJ, and launch your career as a Customer Support Agent This is a fantastic opportunity for new grads that want to make a real impact in a supportive and collaborative environment. Youu2019ll play a key role in ensuring our customers receive exceptional care and support, with the potential for a permanent position based on your performance. Job Specifications 6-month contract; potential transition to permanent role Bridgewater, NJ; Hybrid / In office Tuesday, Wednesday & Thursday $23.00 per hour Monday - Friday 8:00am-5:00pm Roles and Responsibilities + Respond to customer inquiries and complaints via phone, mail, email, and chat with professionalism and empathy + Document and classify product complaints accurately in line with North American regulatory guidelines + Compose written communications to acknowledge complaints and provide resolution updates + Enter consumer information and call details into the complaint management system with attention to accuracy + Classify product complaints according to Standard Operating Procedures (SOP) + Escalate critical complaints to Quality and Pharmacovigilance teams for further investigation + Serve as the first point of contact for escalated consumer issues + Work closely with cross-functional teams to ensure quality and responsiveness Qualifications & Skills + Strong college background; recent graduates encouraged to apply (high school diploma required) + 1 year of customer service experience + Excellent verbal and written communication skills, including letter composition + Proficient in managing multiple computer systems; experience with Genesys, Salesforce, and Microsoft Office is a plus + Strong organizational and multitasking abilities + Capable of working independently and collaboratively in a small team + Demonstrates urgency and accountability in resolving consumer concerns What happens next Once you apply, youu2019ll proceed to next steps if your skills and experience look like a good fit. But donu2019t worryu2014even if this position doesnu2019t work out, youu2019re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover whatu2019s next in your career is what weu2019re all about, so letu2019s get to work. Apply to be a Customer Support Agent today As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly u00ae . Youu2019re looking to keep your career moving onward and upward, and weu2019re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.