Job Title

Description Job Title: Community Donation Manager The Community Donation Manager position averages 45 hours per week and is a non-exempt role, during and after the formal training period. Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Youu2019ll often hear us say that we are u201cThrift Proud.u201d Itu2019s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Saversu00ae family of thrift stores, our impact, and the #ThriftProud movement at . Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. What you can expect: + The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. + To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. + An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. What you get: Comprehensive onboarding and training from day one. In-house expertise Our training department / Savers University develops and delivers robust training to every team member across our organization u2014 from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. Benefits offerings including: + Bundled health plans such as medical, Rx, dental and vision. + Company-paid life insurance for extra protection and peace of mind. + Programs to stop smoking, diabetes management coaching, and on demand care options. + A 401k plan with generous company matching contributions to assist you in saving for a secure financial future. + Paid time off from work for leisure or other hobbies. + A range of mental health services to assist you in managing daily life. What youu2019ll be working on: Accountable for the overall management and direction of the processes associated with the day-to-day functions of the Community Donation Center to make Savers the donation center of choice. Upholds company standards, regulations, and laws throughout all donor areas of the store (inside and outside), remaining aware of donor needs and monitoring and ensuring fast, friendly, and respectful service at point of donation. Responsible for promoting brand awareness in their community and developing relationships with and inspiring local organizations to partner with Savers. Manages a team of Community Donation Center Ambassadors. The Community Donation Manager is guided by the Savers Vision and Core Values. Donation Center Operations u2022 Ensures CDC is organized, clean, safe, and welcoming; ensures donation flow, storage and staging are always maintained. u2022 Partners with the Production Manager/Store Manager to manage donation flow from the CDC into the production room to help facilitate a manageable supply flow at all times. u2022 Engages with customers and donors to actively promote Saversu2019 brand both in the store and in the community as required. u2022 Ensures donations are accurately weighed by classification and accounted for. u2022 Plans, tracks, and measures donation goals and results. u2022 Uses the CDC Scheduler and Daily Planner to schedule CDC Ambassadors appropriately, ensuring coverage is aligned with expected volume and donor traffic. u2022 Utilizes, in accordance with Savers standards, branded sign packages and all other company approved materials that promote the Savers brand. u2022 Leverages Voice of the Customer Program to improve donor satisfaction. u2022 Performs the duties of the CDC Ambassador as required. Leadership and Development u2022 Leads, directs, and supervises the work of CDC Ambassadors. u2022 Plans staffing needs; recruits, selects, and trains new CDC Ambassadors. u2022 Regularly interacts, trains, coaches, and counsels the CDC Ambassadors. Provides recognition and candid feedback. Addresses complaints and solves issues. u2022 Develops a culture of genuine appreciation for donors and donations at the CDC by ensuring Ambassadors are providing fast, friendly, respectful service, consistently and positively representing the storeu2019s nonprofit partner, and demonstrating the companyu2019s brand and values. u2022 Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work. u2022 Role models and maintains a respectful, values-driven workplace that adheres to all Saversu2019 Policies and Procedures. u2022 Functions as an active member of the management team Donor Service u2022 Delivers a positive and unforgettable donor experience by training, coaching, and role-modeling donor service expectations to CDC Ambassadors. u2022 Continuously assesses the donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work. u2022 Actively engages with the donor by seeking firsthand feedback to make improvements to all aspects of the donor experience. Responds to donor questions, requests, and complaints. u2022 Educates all team members in the store on Saversu2019 brand, empowering them to share stories about the business model to customers and the community. u2022 Works with store team in promoting awareness of our non-profit partner, joint brands, and community impact. u2022 Drives company promotions and other permitted grassroots efforts inside and outside the store that create community awareness of the CDC, the company brand, and the benefits of donating to Savers. u2022 Partners with the Sourcing team to lead or assist in Fundrive events as needed. u2022 Networks within the community through grassroots efforts to share the Savers story and promote awareness. What you have: u2022 Excellent presentation skills. u2022 Mathematical skills. u2022 Ability to communicate well in both verbal and written forms. u2022 Ability to observe, assess and coach the work of others. u2022 Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form. u2022 Ability to reason, make decisions, and use independent judgment in various situations. u2022 Proficient in all Microsoft Office applications. Minimum Required Education, Training and Experience: u2022 High School diploma: post-Secondary degree/diploma preferred. u2022 Experience managing people preferred. Physical Requirements: u2022 Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 u2013 10 lbs. of force. u2022 Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team. u2022 Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection. u2022 Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team. u2022 Frequently required to read written & electronic documents and product labels. u2022 Continuous need to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone. u2022 Will occasionally be exposed to hazardous machinery (compactor, baler, Big Joe), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations. u2022 Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays. u2022 Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts. u2022 Frequent reaching to various levels and directions to move/stack boxes of product, move product on and off hangers, rails and carts and stock product on display racks/shelves. u2022 Possess dexterity for complex hand-eye tasks, including keyboarding and merchandise ticketing/movement activities. u2022 Continuous standing, frequent walking, stooping, bending and twisting and occasional kneeling needed to stack and/or stock product(s) on display racks. FLSA: Non-Exempt Travel: Will periodically need to drive to meetings or other stores for business purposes. Location: 3137 Berlin Turnpike, Newington, CT 06111 Savers is an E-Verify employer.