Job Title

This is a remote position. Remote Bilingual Call Center Agents (English/Spanish) Join the Pride and ROAR with Us! Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our client's workforce. Join a dynamic, supportive, and fun work environment in the telecommunications industry. If you love helping people, thrive in fast-paced settings, and want to grow in your career — this opportunity is for you! Position Overview As a Remote Bilingual Call Center Agent, you’ll be the voice of the brand, delivering exceptional customer experiences through inbound and outbound calls, chat, and email — a full omni-channel environment. You’ll assist customers with account questions, billing inquiries, service and product details, membership information, simple username/password reset troubleshooting, and light upselling. All customer interactions are in both English and Spanish. Fluency in both languages is required. What You’ll Do Handle inbound and outbound customer calls, chat, and email support Answer general account and billing questions Assist with simple troubleshooting (username/password resets) Provide product and membership information Upsell services when appropriate Deliver empathetic, exceptional customer service De-escalate calls professionally when needed Manage 70-120 calls per shift Contribute to a positive, team-oriented culture — even remotely! Requirements Fluent in English & Spanish (spoken and written) 4+ years of Customer Service experience (call center preferred) Ability to type 25 WPM minimum Must pass a Criminal Background Check and Pre-Employment Drug Test Must be able to work in the United States legally Strong empathy, communication, and problem-solving skills Enjoys helping others and creating memorable customer experiences Position Details Pay: $16.00/hour + incentives & growth opportunities Schedule Availability: Between 6:00am-7:00pm CST Days: Sunday-Monday; 8-hour shifts, 40 hours/week Two consecutive days off Weekend availability required Biweekly pay Company Benefits (medical, dental, vision, and more) Remote position | Unites States Only (must have stable internet and a quiet workspace) Recruiting Lion Solutions is an Equal Opportunity Employer.